Since launching its new job listings feature earlier this year, Facebook has made a series of moves to position itself as a direct competitor to LinkedIn. Even if it has little chance of overtaking the Microsoft-owned professional networking site in the job search market anytime soon, the social media giant clearly sees growth potential in this field. Just in the past month, Facebook has integrated job listings into its Marketplace platform and revealed that it is testing location targeting for advertising, including potentially job ads.
Facebook’s latest move in the professional networking space entails testing a way to connect users who are looking for mentors or mentees, TechCrunch’s Ingrid Lunden reports:
Our first look at the mentoring service came from a source, who had found a couple of references to mentoring in Facebook’s code. They appear to be fragments from a set of guidelines for mentors, introducing them to the program[.] Later, we found that another person spotted an internal run of how the feature would look on the mobile app. It appears that the app matches a mentee’s interests up with those of the mentor’s, and by way of introduction, gives them a list of points they have in common, including friends, education, geographic location and — most importantly — profession[.]
At the Harvard Business Review, Tadhg Nagle, Thomas C. Redman, and David Sammon present the findings of a study they conducted to assess the quality of data available to managers at 75 companies in Ireland. Using Redman’s Friday Afternoon Measurement method, they asked managers to collect critical data on the last 100 units of work conducted by their departments and mark them up, highlighting obvious errors and counting the number of error-free records to produce a data quality score. “Our analyses confirm,” they write, “that data is in far worse shape than most managers realize”:
- On average, 47% of newly-created data records have at least one critical (e.g., work-impacting) error. A full quarter of the scores in our sample are below 30% and half are below 57%. In today’s business world, work and data are inextricably tied to one another. No manager can claim that his area is functioning properly in the face of data quality issues. It is hard to see how businesses can survive, never mind thrive, under such conditions.
- Only 3% of the DQ scores in our study can be rated “acceptable” using the loosest-possible standard. We often ask managers (both in these classes and in consulting engagements) how good their data needs to be. While a fine-grained answer depends on their uses of the data, how much an error costs them, and other company- and department-specific considerations, none has ever thought a score less than the “high nineties” acceptable. Less than 3% in our sample meet this standard. For the vast majority, the problem is severe.
- The variation in DQ scores is enormous. Individual tallies range from 0% to 99%. Our deeper analyses (to see if, for instance, specific industries are better or worse) have yielded no meaningful insights. Thus, no sector, government agency, or department is immune to the ravages of extremely poor data quality.
The data quality challenge should sound familiar to HR leaders attempting to implement talent analytics strategies.
Slack Shared Channels (Slack)
The market for workplace collaboration software has been growing steadily more competitive over the past year, with tech giants like Microsoft and Facebook moving into the space formerly dominated by the startup Slack. Last week, Atlassian unveiled its new platform called Stride, which integrates with the company’s other enterprise technology offerings and aims specifically at meeting users’ needs in areas where Slack falls short. Both Slack and Microsoft made announcements about their products this week that show they are well aware of the heightening competition and prepared to respond.
On Monday, GeekWire’s Nat Levy reported, Microsoft released a new feature on its Teams product called Guest Access, which gives organizations “a way to bring in freelancers or consultants on a project and show them everything they need to know, and nothing more”:
Larry Waldman, a program manager for Teams, told GeekWire that guest access has been among the most frequent and long-standing requests from customers. “We knew we needed it because people in companies work with folks outside their companies very regularly,” Waldman said. “That’s something we heard feedback on even as we were developing Teams.”
Microsoft also announced that Teams is now being used by 125,000 organizations, more than double the 50,000 who were using it when it launched globally in March.
Not to be outdone, Slack put out an announcement of its own the next day at its Frontiers conference in San Francisco, Levy’s colleague Monica Nickelsburg adds. The company revealed that it had grown to 9 million weekly active users in more than 100 countries, including 50,000 paid teams, and 2 million paid users, generating $200 million in annual recurring revenue. Slack also unveiled a feature that enables ongoing collaboration between multiple organizations:
At our ReimagineHR summit in London on Thursday, CEB (now Gartner) Principal Executive Advisor Clare Moncrieff led a session on creating a common vision of digitalization for the business and HR. After examining hundreds of trends, our research councils serving chief HR officers and chief information officers have identified six deep shifts in the business environment that will result from digitalization. These shifts should act as the framework for heads of HR to:
- Ensure talent conversations with the line are grounded in business context
- Identify the current talent implications of these shifts, project future implications, and partner with the line and C-suite peers to prioritize and respond to each
- Improve their teams’ business acumen (to underscore the importance of this, 58 percent of HR business partners indicated in one of our surveys that building business acumen was their top development goal in 2017)
(The case studies we link to below are available exclusively to CEB Corporate Leadership Council members)
1) Demand Grows More Personal
As customers seek personalized products that align with their preferences and values as individuals (rather than as segments), companies will rely on digital channels and digital innovations in logistics and customer service to achieve personalization at scale. Customers will continue to expect lower-effort, nonintrusive service.
This could, for example, affect how HR functions look for new talent. Attraction of critical talent now requires differentiated, customized branding and career coaching. Candidates will demand a more effortless, personalized application experience. AT&T approached this shift by creating a more personalized “Experience Weekend” to show the innovation of its brand to campus candidates and make top talent more likely to accept job offers.
The software company Atlassian, already a major player in the enterprise technology game with its applications like Jira, Confluence, and HipChat, has released a new collaboration platform for employees and teams called Stride, to compete with existing products like Slack. Kerry Flynn at Mashable describes Stride as “all about taking action”:
It cuts down on notifications by letting users put themselves in a “Focus Mode,” and it makes it super simple to switch from text to video. The design is mobile-friendly and easy to use, not unlike its competitor Slack. But it offers features that make it arguably a better product than Slack for actually getting work done. …
One of the core features is letting users set themselves as away. That feature is available in competitors, such as Slack’s emoji statuses, but Stride allows users to actually mute specific channels, share what they’re working on, and more easily catchup once they’re done. … Any room in Stride can start a meeting and allow any user to join in via audio or video. It eliminates the need to move to Google Hangouts, BlueJeans, or another third-party video system and can encourage people to switch to video more often.
Steve Goldsmith, general manager for Stride at Atlassian, tells GeekWire reporter Tom Krazit that Stride is integrated with Atlassian’s other software products and will be available in both free and paid tiers with different features:
WIred UK Editor-at-Large David Rowan (Simon Meyer)
“Technology doesn’t happen in isolation,” David Rowan, Editor-at-large of Wired UK, said at the opening of his keynote on Thursday at the CEB’s ReimagineHR event in London. Rather, Rowan continued, technological advancements create new norms of behavior that affect society and business in far-reaching ways. In today’s world of rapid and accelerating technological change, there is an unprecedented need for business leaders to understand not only new technologies, but also what they do to human behavior.
At the same time that technology is upending the business models and work processes of practically all industries and institutions, it is also changing the way organizations relate to their people. “You need to rethink how your people connect to the network,” Rowan said, meaning not what device they use to connect to the internet, but how they communicate, collaborate, and access information in a digital environment. Today, he asserted, “every kind of business is now a data business”: The cost of data-gathering technologies is falling exponentially and the most important innovations in business today involve figuring out ways to derive value from an ever-growing number of data sources.
Our digitally transformed economy is also producing a new type of organization. That organization, Rowan explained, is distributed, platform-based, and mission-driven. The rigid, top-down, narrowly focused organizational designs of the past are going the way of the rotary phone in a new business paradigm that rewards fast decision-making and constant innovation; Rowan pointed to several examples of CEOs who were actively trying to delegate as many of their responsibilities as possible, aiming to maximize agility by decentralizing and democratizing their companies.
In a breakout session at the ReimagineHR conference hosted by CEB (now Gartner) in London today, a group of several dozen HR leaders came together for a peer benchmarking session to compare notes and discuss common challenges in the field of talent analytics. The attendees at Wednesday’s session had a variety of roles, including some CHROs, some heads of employee experience, HR business partners or other leadership positions within the HR function: Just as in our peer benchmarking session last year, very few identified themselves by title as heads of talent analytics. The diversity of titles and roles in the room illustrates both the breadth of the impact talent analytics is having on the HR function and the fact that many organizations do not have a dedicated talent analytics team.
The discussion centered on several key themes in the sphere of talent analytics and the challenges attendees were facing at their organizations in bringing data analysis to bear on their talent strategies. Enabling the use of talent analytics, making the function more strategic, building analytic capability, and improving data quality were all areas of concern. These are some of the key challenges that came up in Wednesday’s discussion:
Aligning Talent Analytics to Critical Business Questions
Asked where they were primarily focusing their efforts to drive action in enabling the use of talent analytics, a plurality of attendees identified this as their main focus. Some attendees noted that they are gathering robust data but were still struggling to translate that data into actionable insights to solve business problems. Attendees at last year’s session shared the same frustration. To some extent, the degree to which data can be leveraged is a matter of the analytics function’s maturity. One component of solving this problem is ensuring that the data is “clean,” accurate, and helpful in making decisions: As one HR leader remarked, she is often presented with the data that is easiest to gather rather than the data that is most useful.