The software company Atlassian, already a major player in the enterprise technology game with its applications like Jira, Confluence, and HipChat, has released a new collaboration platform for employees and teams called Stride, to compete with existing products like Slack. Kerry Flynn at Mashable describes Stride as “all about taking action”:
It cuts down on notifications by letting users put themselves in a “Focus Mode,” and it makes it super simple to switch from text to video. The design is mobile-friendly and easy to use, not unlike its competitor Slack. But it offers features that make it arguably a better product than Slack for actually getting work done. …
One of the core features is letting users set themselves as away. That feature is available in competitors, such as Slack’s emoji statuses, but Stride allows users to actually mute specific channels, share what they’re working on, and more easily catchup once they’re done. … Any room in Stride can start a meeting and allow any user to join in via audio or video. It eliminates the need to move to Google Hangouts, BlueJeans, or another third-party video system and can encourage people to switch to video more often.
Steve Goldsmith, general manager for Stride at Atlassian, tells GeekWire reporter Tom Krazit that Stride is integrated with Atlassian’s other software products and will be available in both free and paid tiers with different features:
Tuesday brought multiple developments in the increasingly competitive market for workplace communication and collaboration technology, with Facebook and Microsoft both making newsworthy moves. At Facebook’s annual developer conference, F8, the social media giant revealed that it had added several new features to its “Workplace” enterprise offering, Mashable’s Kerry Flynn reports:
As of Tuesday, Workplace offers new file-sharing integrations, including Salesforce, Quip, and Box. Notably, Dropbox is absent from the initial release. Facebook is also introducing bots into Workplace. Developers can build bots for work chat and for Groups to do tasks like help order food or order a Lyft. …
Facebook is also integrated with eDiscovery and compliance partners to help with exporting documents, making it a better product for companies that have regulatory restrictions and are traditionally unable to use third-party software. Workplace users can also soon broadcast live video from professional video gear.
Facebook is also rolling out some business-oriented additions to its Messenger product, Harry McCracken adds at Fast Company, in an effort to make it a go-to method for communicating with customers:
[T]his year at F8, Messenger is getting Smart Replies, a bot-based technology designed to let a business have common questions be automatically answered via Messenger–such as “What time are you open until today?”–so its proprietors can focus on responding to less typical ones. Facebook is starting off by providing this service to restaurants in the U.S.; eventually, it plans to roll it out to other sorts of businesses and in more countries.
Google Hangouts Chat (Google)
The battle for dominance of the workplace communications technology market is shaping up to be a key trend in the tech space this year: We saw the launch of Slack’s Enterprise Grid version of its signature work-chat product for large organizations this January, the emergence of Microsoft Teams and Facebook Workplace as major competitors to Slack in late 2016, and now, Recode’s Tess Townsend notes, Google is getting in the game as well with a set of new workplace tools in its G Suite enterprise offering, dividing the existing Hangouts app into Hangouts Meet, a video chat program, and Hangouts Chat—which Townsend notes “looks a lot like Slack”:
Hangouts Chat is part of Google’s newest push to sell its office tools to big businesses as part of its bigger aim to take on Microsoft Office. Verizon recently switched from Office to G Suite. And the update to Hangouts Chat appears to be designed to compete with Slack. The feature will be available to G Suite customers who apply for access. The new app allows users to create virtual rooms (much like on Slack) where they can hold group conversations, and to break conversations off into threads.
Chat also includes a new bot for automatically scheduling meetings: When called up, @meet will compare Google Calendar schedules of chat participants to automatically pick an open time.
A Google executive tells Townsend that these new tools are not envisioned as a challenge to Slack, which itself already integrates with Google Drive. Nonetheless, Google has already been focusing its energies on developing chatbots and other tools powered by artificial intelligence, which also happens to be the focus of Slack’s long-term growth strategy. Indeed, the ability to integrate bots is a central feature of Google’s new product, Ken Yeung of VentureBeat observes: