Salesforce, the San Francisco cloud computing company known for its widely adopted customer relationship management software, is going public with its internal online learning platform. Conceived in 2014 and launched internally in 2016, the Trailhead program has allowed numerous employees at Salesforce to develop tangible digital skills and make stark career shifts. In a recent profile by Elizabeth Woyke at the MIT Technology Review, one employee shared how he moved from recruiting to engineering after getting certified in two programming languages through the self-guided, interactive platform:
[Greg] Wasowski’s chances of making such a transition seemed unlikely—until he began spending several hours a week (in the office and on nights and weekends) on Salesforce’s online learning platform, Trailhead. Within a year, he learned two programming languages, earned certification as a Salesforce application developer, and got a job configuring Salesforce software for customers.
The occasion for this profile was Salesforce’s announcement that it will soon release a version of the platform called myTrailhead, which will allow clients to customize it to train their own employees in the specific skills they need. Trailhead, which uses micro-learning, gamification, and a system of points and virtual badges to make its short, consumable training programs engaging and effective, already contains a range of tutorials geared toward Salesforce users, including on how to master, administer, and program for the Salesforce software itself.
In addition to allowing the tech giant’s own 26,000 employees to upskill for career shifts, the platform has also allowed them to get up to speed on technology changes after coming back from leave, thus mitigating the career risks of having a child or taking other extended career breaks due to family obligations or illness. Woyke also interviews a mother at Salesforce who used the system that way: