In the past three years, the number of US employees willing to go above and beyond their employers’ expectations at work has fallen by 10 percent, from 27 percent in the second quarter of 2015 to 17.8 percent in Q2 of 2018, the latest data from Gartner’s Global Talent Monitor shows. Globally, employees’ confidence in business conditions has fallen for the first time since Q1 of 2016.
One possible driver of employees’ declining levels of discretionary effort is a lack of satisfaction with opportunities to grow and develop in their careers. Nearly 40 percent of employees in the US and globally ranked a lack of future career opportunities as their main source of dissatisfaction in a previous job, displacing compensation as the number-one driver of attrition both in the US and around the world. Over the past few years, we have seen development opportunity grow to be an increasingly critical element of the employee value proposition, both as a driver of attraction for new employees and, in its absence, as a reason for quitting.
“With recent U.S. reports showing little growth year over year in real earnings, workers hope to achieve more satisfaction in their jobs through better titles and opportunities to advance and grow in their current careers,” Brian Kropp, group vice president of Gartner’s HR practice, said in a statement. “To prevent further reduction in workplace effort and to retain top talent, employers should pay closer attention to employee dissatisfaction about the lack of career opportunities, particularly if wage growth remains stagnant.”
“Leading organizations are able to use their employment brand to illustrate why their career opportunities are better than their competitors,” he added. “A company’s EVP directly correlates to employee engagement levels, as workers are more likely to work harder and stay in their current positions if they are highly satisfied with their company’s EVP offerings. Gartner data shows that organizations with high levels of employee engagement report financial outcomes three times higher than firms with lower engagement levels.”
Significantly more North American employers are offering “Summer Fridays” to their employees this year, the latest data from Gartner’s Global Talent Monitor shows. A poll conducted in the second quarter of 2018 of more than 144 HR leaders in North America found that 46 percent of organizations were giving employees the option of leaving early, working remotely, or taking the day off on Fridays this summer—a jump of more than 30 percentage points from 2012.
Though some companies worry that summer schedules can have a negative impact on productivity, but as Gartner’s own Brian Kropp notes, “most companies have told us that with this benefit in place, they’ve found employees work harder earlier in the week because they know they have to complete their work before Friday,”
Summer Fridays won’t work for every organization, of course, or for every workforce, but Kropp outlines an alternative option too:
Chris Martin, Director of Research at PayScale, showcases the findings of a recent study his company conducted based on survey responses from more than 500,000 US employees. The study sought to gauge the impact of various criteria on employee engagement and intent to stay in their current jobs:
Two variables stood out from the pack for both outcomes: whether an employee feels appreciated at work, and whether they feel their organization has a bright future. Employees who feel unappreciated or who think their organization isn’t going anywhere are less likely to feel satisfied at work and more likely to plan on seeking a new job in the next six months.
Although they don’t align precisely, PayScale’s findings here underline a key insight from our Global Talent Monitor at CEB, now Gartner. This quarterly report provides workforce insights on global and country-level changes about what attracts, engages, and retains employees, based on data from more than 22,000 employees in over 40 countries. (CEB Corporate Leadership Council members can peruse the full set of insights from Global Talent Monitor.)
What our latest global data show is that while compensation is the most common driver of talent attraction both worldwide and in the US, other factors are nearly as important to employees in deciding whether to take a job, including stability (related to the future prospects of the organization) and respect. Indeed, respect has been growing in importance as a talent attraction driver over time, especially in the US, Southeast Asia, and India. When it comes to drivers of attrition (what compels employees to quit), compensation is outranked both globally and in the US by future career opportunity, while people management problems and a lack of opportunities for development are also common factors in employee attrition.
The other interesting finding Martin highlights from PayScale’s study concerns employees’ perceptions of pay practices:
The latest “Getting Paid In America” survey from the American Payroll Association finds that 63 percent of US employees consider higher wages more important than better health benefits—more than the number who said so last year:
“A wage increase is easy for workers to understand. The value is clear and immediately apparent,” said Mike Trabold, director of compliance risk for Paychex. “In 2017, considering today’s unpredictable regulatory environment, the same can’t be said for better benefits.”
The annual APA survey asked, “What’s more important to you, better health benefits or higher wages?” Sixty-three percent of respondents indicated higher wages are more important than health benefits. The number of survey participants with this preference rose 12.5% from the 2016 results for the same question, which indicated only 56% of employees shared this sentiment.
Even if health benefits are less important than wages to American workers, our research at CEB, now Gartner, shows that they are still a priority. In fact, according to our Global Talent Monitor data, health benefits are the second most important attribute for US employees considering a potential employer. The first is compensation, which is consistently the leading driver of attraction worldwide.