Last November, Amazon announced that it was bringing its voice-controlled assistant Alexa into the workplace, launching Alexa for Business at its its annual AWS re:Invent conference. This week, the company revealed how far the enterprise version of Alexa has come, who is using it, and how the product is being applied in business settings. Amazon Chief Technology Officer Werner Vogels expanded on these points in a post on his blog, All Things Distributed:
Voice interfaces are a paradigm shift, and we’ve worked to remove the heavy lifting associated with integrating Alexa voice capabilities into more devices. For example, Alexa Voice Service (AVS), a cloud-based service that provides APIs to interface with Alexa, enables products built using AVS to have access to Alexa capabilities and skills.
We’re also making it easy to build skills for the things you want to do. This is where the Alexa Skills Kit and the Alexa Skills Store can help both companies and developers. Some organizations may want to control who has access to the skills that they build. In those cases, Alexa for Business allows people to create a private skill that can only be accessed by employees in your organization. In just a few months, our customers have built hundreds of private skills that help voice-enabled employees do everything from getting internal news briefings to asking what time their help desk closes.
Alexa for Business is now capable of interfacing with common enterprise applications like Salesforce, Concur, and ServiceNow, Vogels added, while IT developers can use the Alexa Skills Kit to enable custom apps as well. WeWork, one early adopter of the service, has “built private skills for Alexa that employees can use to reserve conference rooms, file help tickets for their community management team, and get important information on the status of meeting rooms.”