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The New Sales Imperative

Download "Kick Ass Customer Service"

CEB's research featured in Harvard Business Review, 2017

Customers want results - not sympathy

In a world of self-service, a greater amount of complex and hard-to-answer issues are coming through live-service channels, making rep talent matter more than ever. CEB's research featured in Harvard Business Review's “Kick-Ass Customer Service” explains why focusing on the controller, the one type of rep that outperforms the rest will make your customer service stand out. 

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The New Sales Imperative