One-page outline of the most valuable actions the service organization can be taking today on behalf of their customers and company to reduce customer effort.
Blueprint for Building a Low Effort Service Organization
Customer Effort Score 2.0 Starter Kit
Effortless Experience™ Dashboard Sample Survey Questions
Identify the drivers of high customer effort in service interactions. Download sample questions from the Effortless Experience™ Dashboard which captures customer feedback on over 50 critical components of customer effort.
Effort Audit Tool
Identify the channel(s) where your customers are expending the greatest effort (e.g., Web, IVR, Phone) to help understand which channel offers the greatest opportunity to reduce customer effort.