customer service rep

Improve Customer Service Rep Productivity

Free E-Book

Boost the Service Rep Experience

Despite investments in various systems and tools to improve frontline rep productivity, service leaders have seen little return.

Rather than adding additional systems and tools to support your reps, you should instead consider what's standing in the way of reps' focus on helping customers.

In this e-book, you'll learn:

  • The 7 factors that impact rep productivity
  • How to employ existing voice of the customer collection methods internally to identify barriers to rep productivity
  • Quick-hit, near-term ways to improve rep productivity

Download your free copy by filling out the form.

The Reality of Today's Service Rep