Sales & Service

CEB's Sales & Service offerings deliver insights that upend conventional wisdom and change the way executives address long-standing and emerging business challenges. With our guidance, tools and training, sales and customer service/support leaders drive excellence in their organizations.

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B2B Sales: Why Your Own Firm is to Blame for 20% of Lost Deals
Data from over 2,000 sales reps shows that 20% of stalled and lost deals are a result of overly complex internal policies and procedures. And a bad "seller experience" can drag down conversion rates significantly. 01 Sep 2016
Customer Service: Why Creating the Right Work Environment is So Important
Fostering an environment that supports and rewards those with a particular type of profile and outlook will provide great rewards for customer service teams. 25 Aug 2016
Brexit: What’s Happening to Sales Forecasts
Although many people may be in wait-and-see mode as European governments prepare to negotiate on Brexit, companies' sales teams are feeling the full effects now. 04 Aug 2016

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