Sales & Service

CEB's Sales & Service offerings deliver insights that upend conventional wisdom and change the way executives address long-standing and emerging business challenges. With our guidance, tools and training, sales and customer service/support leaders drive excellence in their organizations.

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Customer Service: How Uber Reduces Customer Uncertainty (and Why)
Rather than delighting customers, it's far more important to keep them informed about how the company is serving them, removing as much uncertainty as possible. Uber is one firm that does this well. Thu Jan 19 03:00:04 EST 2017
B2B Sales: Five Trends for 2017
Refocus on cross-selling, curb your spending on sales enablement, rethink your focus on customer centricity, prepare to work with Marketing across the entire funnel, and embrace simplification. Mon Jan 16 03:00:33 EST 2017
B2B Sales: 3 Ways Even the Best Strategic Plan Can Fail
Often more time and effort goes into creating a strategic plan than making sure the implementation stays on track; overcoming these three hurdles will help enormously. Mon Jan 09 03:00:02 EST 2017

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