Sales & Service

CEB's Sales & Service offerings deliver insights that upend conventional wisdom and change the way executives address long-standing and emerging business challenges. With our guidance, tools and training, sales and customer service/support leaders drive excellence in their organizations.

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B2B Salespeople Need to Act More Like Travel Agents
Customers are overwhelmed by almost every aspect of the B2B purchasing process. They will reward you for helping them through it, and not just dazzling them with your latest sales pitch. Fri Mar 24 04:00:42 EDT 2017
B2B Sales: 5 Tips for Hiring Millennials
They spend less time researching new companies and are more skeptical of what they do learn, are keener on career development than their elders, and receive more job offers. Tue Mar 21 04:00:32 EDT 2017
Customer Service: (Most) Reps Shouldn’t be Afraid of Robots Taking Their Job
Artificial intelligence can bring down costs and make customer service more consistent, but it won't be able to field a large portion of a company's customer calls; those require judgment and guidance. Thu Mar 02 03:00:50 EST 2017

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