Sales & Service

CEB's Sales & Service offerings deliver insights that upend conventional wisdom and change the way executives address long-standing and emerging business challenges. With our guidance, tools and training, sales and customer service/support leaders drive excellence in their organizations.

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4 Ways to Simplify the Seller Experience
Selling B2B products is often a complex endeavor but many sales teams have made the process way too complex in response, and this is leading companies to struggle with smaller deals and slower growth. Fri Dec 02 03:00:02 EST 2016
Two Reasons Closing Sales in Asia is Tough
The idea of a unified 'Asian' region is more myth than reality; sales processes, customer behavior, and the selling environment differ distinctly by geography. Asia-based sales teams are in need of distinct go-to-market strategies. Tue Nov 29 03:00:23 EST 2016
Customer Service: Reduce Uncertainty to Make a Success of Multichannel
Giving customers multiple ways to contact a company isn't a bad thing in itself, but it won't make them any more loyal. Reducing uncertainty about whether their issue will be resolved will do. Fri Nov 25 03:00:26 EST 2016

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