Sales & Service

CEB's Sales & Service offerings deliver insights that upend conventional wisdom and change the way executives address long-standing and emerging business challenges. With our guidance, tools and training, sales and customer service/support leaders drive excellence in their organizations.

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How Customer Service and Customer Experience Teams Use Journey Mapping Differently
Customer journey maps are a common tool in business but different teams use them differently. This needs to change. Tue Jun 20 03:00:25 EDT 2017
The Difference Between Customer Experience and Customer Service
Customer service teams are being asked to focus on the 'customer experience' more and more, but this requires far greater collaboration with other teams than in the past. Wed Jun 14 03:00:48 EDT 2017
B2B Sales: 3 Coaching Mistakes You’ll Make this Week
Coaching is a vital part of building and maintaining a successful sales force in what is the most challenging environment B2B reps have ever faced. Managers should aim at least to avoid these three mistakes. Wed May 03 03:00:25 EDT 2017

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