Sales & Service

CEB's Sales & Service offerings deliver insights that upend conventional wisdom and change the way executives address long-standing and emerging business challenges. With our guidance, tools and training, sales and customer service/support leaders drive excellence in their organizations.

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Three Misconceptions Commercial Banks Make About Today’s Sales Environment
The way business customers buy anything, from software to loans, has changed out of all recognition in the past decade. The commercial banking industry is still trying to adapt. Mon Jul 17 03:00:40 EDT 2017
Customer Service: The Rise of Technology Means Your Employees Matter More than Ever
As customers increasingly look to solve their own issues online, the problems that reach reps are far more complex. This requires a rethink of hiring and development processes. Tue Jul 04 03:00:39 EDT 2017
How Customer Service and Customer Experience Teams Differ Over VoC
An unforeseen consequence of the rise of customer experience teams is that some of their daily work processes clash with customer service teams. Voice of the customer data is one example. Wed Jun 28 03:00:12 EDT 2017

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