Sales & Service

CEB's Sales & Service offerings deliver insights that upend conventional wisdom and change the way executives address long-standing and emerging business challenges. With our guidance, tools and training, sales and customer service/support leaders drive excellence in their organizations.

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B2B Sales: Why Your Customers Can’t Make a Simple Decision
This infographic shows some of the most pertinent data on why it's so hard for business customers to decide on what products they're looking for, or even to simply make a purchase decision. Mon Apr 24 03:00:47 EDT 2017
B2B Salespeople Need to Act More Like Travel Agents
Customers are overwhelmed by almost every aspect of the B2B purchasing process. They will reward you for helping them through it, and not just dazzling them with your latest sales pitch. Fri Mar 24 04:00:42 EDT 2017
B2B Sales: 5 Tips for Hiring Millennials
They spend less time researching new companies and are more skeptical of what they do learn, are keener on career development than their elders, and receive more job offers. Tue Mar 21 04:00:32 EDT 2017

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