Recruiting organizations are not delivering the high-quality hires their businesses urgently need. 1 in 5 hires are “bad hires" or are "regretted decisions," and the turnover rate among new hires is much higher than that of all employees combined. This has financial cost—US$1.6 million in rework for every 1,000 new hires—as well as soft costs: damaged employment brand, recruiter morale, employee engagement, and Recruiting's relationships with the line.
About 50% of our middle to executive management will be retiring in the next five to ten years.”
Chief People Officer
Despite substantial investments in new recruiting tools and technologies, most recruiting functions have struggled to increase quality of hire. In fact, across industries and geographies, quality of hire has remained stagnant and even decreased in some instances. Worse still, it now takes 26 more business days to fill a role than in 2010. Slower recruiting increases the risk of losing talent to competitors, and the lost productivity costs over $8.55 million per 1,000 vacancies, on average.
Rather than relying primarily on new recruiting tools and technologies, focus your recruiting efforts on a key set of activities that drive quality the most:
- Measurement: Define and track a quality of hire metric.
- Recruiting Team: Improve recruiter profiles before
purchasing better technology.
- Recruiting Process: Prioritize quality-driven activities in the recruiting process, such as promoting job brands and applying sourcing intelligence.
- Hiring Managers: Partner with hiring managers to build
their skills in recruiting high-quality hires.
Less than one third of recruiting organizations track quality of hire, primarily because quality is difficult to define and assess. Nonetheless, a defined, predictive measure of new hire quality is hugely powerful, and often is a fundamental differentiator of the best recruiting functions.
Many recruiting executives assume they need more resources to improve quality of hire. However, almost 80% of the variation in quality of hire is a function of people—recruiter profiles and staff management. Recruiting executives must:
- Attract high-performing recruiting talent.
- Develop recruiters' Talent Advisor capabilities via
- Engage and retain recruiting staff by communicating
the impact of their work.
- Manage recruiter workloads carefully (for every 10
extra positions a recruiter takes on, recruiters' quality
of hire decreases by at least 5%).
Recruiting organizations spend a large amount of time and effort interviewing candidates. However, the beginning and end of the recruiting process are more essential to get right to drive quality. Leading recruiters focus on:
- Defining hiring needs
- Attracting high-quality candidates
- Sourceing high-quality candidates
- Assessing and selecting high-quality candidates
- Onboarding new hires effectively
Hiring managers have a bigger impact on quality of hire than recruiters. However, many hiring managers—especially those who hire infrequently—often lack the skill to navigate the recruiting process effectively. Recruiting teams must focus hiring managers on a select few activities that disproportionately impact quality of hire:
- Engage hiring managers in needs definition
- Show hiring managers how to select better candidates
- Guide hiring managers in candidate care
- Emphasize hiring manager input in onboarding
Since 2010, organizations have not seen any real improvement in quality of hire--yet it takes 26 more business days to fill a role. Slower recruiting increases the risk of losing talent to competitors, and the lost productivity costs over $11 million per 1,000 vacancies, on average.
Contrary to popular belief, accelerating hiring speed does not lead to with lower quality of hire. In fact, time to hire can be reduced by 37 days without sacrificing quality of hire.
Demand for skilled talent is outstripping supply. This talent gap is especially large in roles characterized by expertise in new technologies or advanced data analytics—roles in high demand across almost all industries. Such hyper-competition for key talent can lead to costly salary wars and aggressive poaching strategies.
To avoid such costs, leading companies adopt a more market-driven approach to recruiting, which can save $1.8 million per 1,000 vacancies. Learn how your organization can adopt a market-driven sourcing strategy.
CEB brings us expertise and market-leading ideas that support us to win the game—and the war for talent.”
Global Resourcing Projects Director
Innovative heads of Recruiting and their teams join CEB Recruiting Leadership Council to optimize the performance of their function and business. We provide data-driven best practices, implementation tools, and ongoing support from dedicated Executive Advisors™ to help you save time and make better decisions.
The most effective recruiters are Talent Advisors. Their deep knowledge of the organization and external markets helps them improve quality of hire, cost per hire, candidate fit, and hiring manager partnerships. Yet only 19% of recruiters act as Talent Advisors.
CEB Talent Advisor Leadership Academy develops recruiters' consultative capabilities. Participants learn interactively, apply skills to real world projects, sustain ongoing development via self-guided activities, and measure their impact and performance improvement.
Our comprehensive, omnichannel candidate selection solution delivers unmatched precision and results with ease.
We enable a highly efficient and effective selection process that benefits the company and the candidate. Hire the best without sacrificing the recruiter or candidate experience.
Meet the Experts
CH2M Hill used CEB data and benchmarks to secure leadership buy-in to a new talent acquisition strategy.
Johnson & Johnson
Johnson & Johnson designed and deployed the Talent Advisor competency model across its global Recruiting organization.
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75% of organisations will face critical skill gaps in the next three to five years,as the demand for skilled talent grows faster than the available supply.
Maximize the involvement of internal team members to help you hire the best people for your company and keep happy employees on board.