Chief Human Resources Officer

Insights and Tools for Optimizing
CHRO Performance

The HR
Leadership Challenge

Talent is one of the biggest differentiators of organizational performance. This makes Human Resources a critical strategic function—and the head of HR one of the most high-profile C-suite roles.

New Chief Human Resources Officers (CHROs) face an overwhelming number of tasks during their first few months in seat. When making the leap to a new position, almost half (46%) of executives across functions—HR included—stumble and underperform.

Advice from Leading CHROs

The amount of time we spend on exec comp and governance is crowding out time we used to spend on other critical talent issues.”

Professional Services

The Keys to CHRO Success

To excel in their rapidly evolving role, new and current CHROs must master four key processes:

  1. Transition into the Role: HR leaders rarely move into a position under normal business conditions.
  2. Work with the Board: Talent-focused conversations with the Board are critical to CHROs' personal success.
  3. Manage the HR Leadership Team: Align the priorities and investments of the HR leadership team to business priorities.
  4. Partner with C-Suite Peers: The best CHROs are not just peers to other CXOs, but also coaches.
More Time on Business Challenges Requires CHROs to Become Enterprise Leaders
71% of heads of HR are spending more time on business issues not related to HR or Talent.
70% of heads of HR are spending more time participating in business projects in a leadership capacity.

My CEB membership expands my thinking and gives me resources to make better decisions without sacrificing time.”

Dave Gartenberg
Chief Human Resources Officer
Slalom LLC

Transition into the

New Chief Human Resources Officers face an overwhelming number of tasks during their first few months in seat. CHROs that effectively plan and execute their transitions reach full productivity nine months before their peers.

New CHROs can accelerate their effectiveness by mastering nine defining moments that truly define a transition, including solidifying their working relationships with the CEO, and making a good first impression with Board members.

Work with the Board

Boards at top-performing companies are twice as likely to have a deep understanding of talent issues as boards at lower-performing competitors. CHROs must push the Board to expand talent conversations beyond executive leadership and compensation, to include:

  • Engagement capital
  • Employee value proposition
  • Workforce planning
  • Executive performance evaluation
  • CEO Succession

Manage the HR
Leadership Team

CHROs should focus their HR leadership team on activities mapped to the top business priorities. The best CHROs also create succession plans to develop rising leaders and spread HR leadership responsibilities among their direct reports.

To assess HR's progress in key areas, conduct a CEB Ignition™ diagnostic, and create detailed action plans for taking HR to the next level of business impact. Take our sample diagnostic to benchmark where you are today.

Partner with C-Suite Peers

Talent is one of the biggest differentiators of organizational performance, reshaping the head of HR’s role into one of the most high-profile C-suite positions. With 63% of CEO’s concerned about the availability of key skills nearly half of all CHRO’s are spending more time discussing organizational strategy with the board than they did just two years ago.

Learn how the role of the CHRO is evolving and the key trends which will differentiate the best CHRO’s in the coming years.

“It’s not about just running the HR department. Our leadership team works together to achieve the desired outcomes for the business.”

Aileen Tan
Group CHRO

The Product

Explore how CEB supports Chief Human Resources Officers.

Solutions for
Human Resources

Build a Human Resources function for the future with CEB, now Gartner. We uncover best-practice approaches to solve your mission-critical priorities and build frameworks and tools to help you understand and apply the insights.

Our case studies, tools, diagnostics, and training will help you to improve the effectiveness of your HR function, create a high-performing culture, build your leadership bench, and more...

Meet the Experts

Meet the team behind our Chief Human Resource Officer expertise.

Jean Martin

Talent Solutions Architect

Read Biography

Brian Kropp

Practice Leader, Human Resources Practice

Read Biography

Aaron McEwan

Principal Advisor, Human Resources Practice

Read Biography

Success Stories

Success Story LBS Tariq Ahmed

LBS's new HR director was able to speed up activities after getting into role using our resources.

Success Story Lego Systems Mark Betts

Find out how Lego used our resources to improve the business impact of their HR transformation.


We enabled Al Futtaim to improve their internal hire ratio from 14% to 25% in three years.

Case Study

Bristol-Myers Squibb used our HIPO assessments and CEB Development Coach to enable culture change and a more strategic HR function.

Decision Making Tools


HR Strategy on a Page

A customizable template and step-by-step guide to documenting and communicating the key components of HR's strategic objectives and resource requirements.


Global Talent Monitor

Quarterly analysis of the latest global and country-level talent attraction, engagement, and retention trends, sourced from over 20,000 employees in 40 countries.


CHRO Quarterly

Insights  and  implications  for  heads of HR  on  leading  their  organization and HR  function,  featuring  personal stories from leading HR executives.

Unlock These
Tools Now

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