Challenger™ Sale

It's How You Sell, Not What You Sell

The New World of
Buying

The traditional approach to selling and marketing no longer works in today’s buying environment. Deals are becoming increasingly complex, and customers have access to more information earlier in the sale than ever before. As a result, customers are buying in new ways, delaying initial contact with suppliers and requiring greater consensus to move forward.

Winning organizations lead with insight and challenge customer assumptions to mobilize customers around a purchase.

For the first time, our customers know more about us than we know about them.

Vice President, Sales
Health Care Industry

Compete and Win in a
Customer-Empowered World

Introducing Challenger Selling™

We studied thousands of customers and sales professionals around the world, spanning every major industry, geography, and go-to-market model. We discovered that customers have fundamentally changed the way they buy, which has forced companies to evolve how they sell.

Sellers who perform best in this new, complex sales environment have a distinct set of behaviors and skills. And these high-performers are known as Challengers.

The Challenger Sale
An Overview

View a brief summary of the insights, concepts, and groundbreaking research featured in The Challenger Sale.  Understand why Challenger sellers succeed in the new buying environment and how you can begin to find them in your organization.

We've learned that insights are powerful and that language within our business has changed as a result of [the CEB Challenger™ model]. 

Kendra Hammond
Chief People Officer
Vita Group

The Product

Identify and Develop
Talent

The customer purchase experience is your greatest point of differentiation when it comes to winning sales and driving customer loyalty. Leading B2B commercial organizations address this by helping their sellers develop a specific set of skills and behaviors.

We equip you to build your sales organization's capability by hiring and managing key talent using the Challenger Selling™ model, training sellers on a proven strategy, and developing managers for better coaching.

Create
Disruptive Insight

Customers are already 57% through the purchase process before they approach a supplier. This means you need disruptive insights to engage them early. Give your customers a credible, surprising way to operate more effectively, which leads back to your unique strengths. 

We support your team to create these insights—from developing an initial set of Challenger messages to embedding the required capabilities for sustaining the strategy.

Enable
Seller Success

As you invest in building your sales teams skills, reinforcing these new behavioral shifts is critical. To do so, organizations turn to video technology to gain visibility across highly distributed, global teams. From there, companies can easily continue development, embed key skills, and create a place where sellers can receive quick manager feedback and coaching.

With our video technology, your sales teams and managers can deploy video-based programs for sellers to practice Challenger skills and sharpen sales execution. 

So for us, we're very excited about the opportunity in front of us with the Challenger model and how we continue to implement it.

Scott Shillington
Vice President, Sales
Jawbone

Order Your Copy of
The Challenger Sale

What's the secret to sales success? If you're like most business leaders, you'd say it's fundamentally about relationships—and you'd be wrong. The best salespeople don't just build relationships with customers; they challenge them. Read The Challenger Sale to learn more about our ground-breaking research and findings. Find out why it’s recommended by leading sales experts and has sold more than 400,000 copies across the globe.

Meet the Experts

Meet the team behind The Challenger Sale.

Brent Adamson

Coauthor of The Challenger Sale and The Challenger Customer


Read Biography

 

Matt Dixon

Coauthor of The Challenger Sale and The Challenger Customer


Read Biography

 

Nick Toman

Coauthor of The Challenger Customer



Read Biography

 

Success Stories

success-stories-SalesServices-ComputerServices-MichaelCremen
success-stories-SalesServices-cisco-AdrianWest
success-stories-SalesService-SmartTechnologies-JeffLowe

Case Studies

GM directly attributed 27,000 sold vehicles to the Challenger model, totaling nearly $400 million, including 54 accounts won over from direct competitors.

Challengers at SAP closed
26% more deals faster and
generated 27% more revenue for
the organization.

Nine months following the Challenger Development Program™ vAuto recorded 248% annual growth in its sales to independent auto dealers.

Decision-Making Resources

E-Book

CEB Challenger Implementation

Thinking about bringing the Challenger model to your organization? Your no-nonsense guide awaits.

Bonus Materials

Challenger Sale

Use supplemental tools, including the Challenger self-assessment, coaching guide, and book discussion guide, as you think about starting the Challenger journey.

E-Book

CEB Challenger Messaging Engagement™

Learn how to create commercial interactions your customer will value.

Unlock These
Resources Now

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Areas of Interest

We appreciate your interest in CEB. If necessary our team will be in touch soon.

Thank you,

CEB

Featured Press

There are other folks that are trying to implement The Challenger Sale and have things going on in their business that are very similar to what we have, and that network has just been wonderful.

Wendy Gallery
Vice President, Sales
Cars.com

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