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Culture of Quality

Learn Where Your Culture of Quality Leads or Lags

CEB's Culture of Quality Diagnostic assesses organizational effectiveness across the key drivers of a quality culture and identifies the best opportunities to improve quality performance. Based on individual results, the tool determines the dollar value of reducing quality errors to help executives build a business case for quality improvement iniatives.

All participants receive customized reports comparing their results against a global set of peers, as well as guidance from our Executive Advisors on how to address the highest-priority performance gaps.

In Practice: How NetApp, Inc. Uses CEB's Culture of Quality Diagnostic

How It Works

With customized reports, CEB's Culture of Quality Diagnostic helps quality executive understand where they lead and lag behind other global enterprises. The entire process can be completed in eight weeks.

Weeks 1 - 3

Employees assess your organization's performance on key quality drivers using a customized, online survey.

Weeks 4 - 6

CEB compiles the survey data and creates your customized report.


Weeks 7 - 8

CEB Executive Advisors present the report to your organization and offer recommendations for next steps.


Culture of Quality Index Score Calculator

How strong is your quality culture? Calculate your Culture of Quality Index Score and see where you stand with this trial version of CEB's diagnostic.

Past Participants

For More Information

About CEB Quality Leadership Council

CEB Quality Support