Chain link

Culture of Quality

"Getting the Business to Act" as Heard at ASQ 2015

CEB's Bryan Kurey, Senior Research Director, held a session at ASQ 2015 about our research on how to get the business to act on quality-focused change to develop capabilities within their teams, including redefining work patterns and standardizing project support and roll-out guidelines.

Our Research Focus

Culture of Quality

  • Assess Your Culture of Quality
  • Strengthen Your Quality Culture
  • Drive Business Partner Action

Customer Experience Management

  • Improve Customer Voice Collection
  • Design the Customer Experience
  • Drive Customer Experience Improvements

Supplier Quality Management

  • Govern Supplier Quality
  • Monitor and Improve Supplier Performance
  • Establish Strong Supplier Partnerships

Performance Management

  • Increase Quality Management System Efficiency
  • Manage the Cost of Quality
  • Craft High-Impact KPIs
  • Develop Dashboards that Drive Action
  • Create Leading Quality Indicators

Functional Strategy & Planning

  • Assess Quality's Strategic Needs
  • Craft a Compelling Quality Vision
  • Establish an Effective Org Structure
  • Upskill Quality Talent
  • Increase Stakeholder Willingness to Act

Some of Our Members

Complete the form below to download the full presentation Getting the Business to Act.

Contact Information

We value your privacy, and will not share your information without your consent.

Professional Information

Company Information

Areas of Interest

We appreciate your interest in CEB. If necessary our team will be in touch soon.

Thank you,