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Culture of Quality

Creating a Culture of Quality through Innovative Management and Strategies

CEB Quality Leadership Council helps quality professionals from the world’s leading companies tackle common and emerging business challenges. Through unbiased guidance, practical tools, and peer perspectives, we help members create more effective quality strategies, minimize their exposure to risk, and drive growth for the enterprise.

In addition to building a culture of quality, CEB Quality Leadership Council supports senior executives and their teams in the following areas:

Culture of Quality

  • Assess Your Culture of Quality
  • Strengthen Your Quality Culture
  • Drive Business Partner Action

Customer Experience Management

  • Improve Customer Voice Collection
  • Design the Customer Experience
  • Drive Customer Experience Improvements

Supplier Quality Management

  • Govern Supplier Quality
  • Monitor and Improve Supplier Performance
  • Establish Strong Supplier Partnerships

Performance Management

  • Increase Quality Management System Efficiency
  • Manage the Cost of Quality
  • Craft High-Impact KPIs
  • Develop Dashboards that Drive Action
  • Create Leading Quality Indicators

Functional Strategy & Planning

  • Assess Quality's Strategic Needs
  • Craft a Compelling Quality Vision
  • Establish an Effective Org Structure
  • Upskill Quality Talent
  • Increase Stakeholder Willingness to Act

"For me, the value proposition of the CEB membership is really compelling."

Some of Our Members

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Membership Features

Research and Insights

Proven Best Practices

Advisory Support

Decision and Diagnostic Tools

Peer Benchmarks

Executive Networking

Live and Online Learning Events