Architectural Detail

Getting the Business to Act on Quality Initiatives

Help Quality Staff Make Initiatives Easy for Business Partners

While employees recognize the importance of quality, only 31% report they are likely to act on Quality initiatives - regardless of the benefits such efforts may provide.

Increasing the ease of stakeholder participation strengthens the firm's Quality Culture which can deliver as much as $350MM in annual productivity savings.

Manage Effort by Making it Easy

Quality's emphasis on the ROI of its initiatives does little to motivate stakeholder action. However, firms that focus on reducing stakeholder effort during implementation can greatly increase cross-firm participation and overall quality engagement.

There are three steps Quality leaders need to take to help Quality staff make initiatives easier for business partners:

  • Help staff understand the drivers of business partner effort.
  • Ensure staff provide support to make it easy.
  • Motivate staff to adopt make-it-easy behaviors.