CEB Quality Leadership Council is a membership for innovative Quality professionals who want to optimize the performance of their function and business. Our research and insights are rooted in the challenges our members deem most important and span topics that impact both your organization's day to day operations and longer-term strategic initiatives. We use relationships and learnings from the best Quality leaders to help you and your team save time and make better decisions.
Our Research Focus
Equipping our members with strategic guidance and tactical tools on the topics most important for their function is at the heart of what we do. We don't just point to where you need to go: we provide you with a roadmap and a suite of implementation tools to get you and your team there. Key topics include:
Reduce errors and unlock new sources of value through improved customer experience and employee productivity.
Make Quality Initiatives Easy for the Business
Quality leaders assume that when the business fails to act on quality initiatives, it's because they were unable to "sell" the initiative's value. However, failure to act is more often driven by how difficult Quality managers make it for stakeholders to participate. Quality leaders can better equip their staff with "make-it-easy" tools and perspectives to drive business action.
When Quality staff who aren’t business-minded pitch quality initiatives to staff, only 44% of their solutions are implemented. Less business action on quality initiatives harms the overall culture of quality.
Research and Insight: Unique research and tools to help business leaders evaluate new issues and challenges
Proven Best Practices: Tested approaches to solving business challenges from our network of leading companies
Advisory Support: Personalized expert guidance and project support for pending decisions, new tactics, internal presentations, and other needs
Decision and Diagnostic Tools: Customized, actionable views of the most important performance metrics in your function
Peer Benchmarks: Relevant, quantitative data and analysis to help allocate resources and target areas with the highest impact
Executive Networking: On-request advice, feedback, and perspective from peer interaction with hundreds of leading executives
Live and Online Learning Events: A wide variety of events exclusively for senior executives, as well as staff training and skill development opportunities
I find the staff at CEB to be extremely professional and experts in the field of quality. They're very customer focused and they know how to satisfy my needs via responsive service and a really customer-focused attention to detail."