CEB Quality Leadership Council

CEB Quality Leadership Council is a membership for innovative Quality professionals who want to optimize the performance of their function and business. Our research and insights are rooted in the challenges our members deem most important and span topics that impact both your organization's day to day operations and longer-term strategic initiatives. We use relationships and learnings from the best Quality leaders to help you and your team save time and make better decisions.

Our Research Focus

Equipping our members with strategic guidance and tactical tools on the topics most important for their function is at the heart of what we do. We don't just point to where you need to go: we provide you with a roadmap and a suite of implementation tools to get you and your team there. Key topics include:

Culture of Quality

Customer Experience Management

Functional Strategy & Planning

 

Quality Performance Management

Supplier Quality Management

Building a Culture of Quality

Reduce errors and unlock new sources of value through improved customer experience and employee productivity.

Make Quality Initiatives Easy for the Business

Quality leaders assume that when the business fails to act on quality initiatives, it's because they were unable to "sell" the initiative's value. However, failure to act is more often driven by how difficult Quality managers make it for stakeholders to participate. Quality leaders can better equip their staff with "make-it-easy" tools and perspectives to drive business action.

Improve Quality Staff to Drive Business Action

When Quality staff who aren’t business-minded pitch quality initiatives to staff, only 44% of their solutions are implemented. Less business action on quality initiatives harms the overall culture of quality.

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Membership Features

Research and Insight: Unique research and tools to help business leaders evaluate new issues and challenges

Proven Best Practices: Tested approaches to solving business challenges from our network of leading companies

Advisory Support: Personalized expert guidance and project support for pending decisions, new tactics, internal presentations, and other needs

Decision and Diagnostic Tools: Customized, actionable views of the most important performance metrics in your function

Peer Benchmarks: Relevant, quantitative data and analysis to help allocate resources and target areas with the highest impact

Executive Networking: On-request advice, feedback, and perspective from peer interaction with hundreds of leading executives

Live and Online Learning Events: A wide variety of events exclusively for senior executives, as well as staff training and skill development opportunities

What Our Members Are Saying

I find the staff at CEB to be extremely professional and experts in the field of quality. They're very customer focused and they know how to satisfy my needs via responsive service and a really customer-focused attention to detail."

Senior Director, Quality and Process Improvement

,

NetApp, Inc.

Featured Resources

Related Services

From Our Blogs

Quality Management: How to Boost Employee Engagement
Quality employees are less engaged than those of most other functions, according to a survey of over 22,500 employees in 40 countries. They are less willing to "go above and beyond," and less likely to stay in their role. Wed Aug 02 03:00:14 EDT 2017
Corporate Strategy: How to Challenge Senior Executives’ Assumptions
It's important to ask questions of even the most senior person. There are numerous approaches for ensuring they're the right questions, from crowdsourcing responses to asking executives directly. Wed Jul 19 03:00:40 EDT 2017
Research & Development: Three Steps to Build an Ideation Process
Companies need to find and fund big ideas if they want to be successful over the long term. Creating an "ideation process" to capture ideas from all employees is a great way to start. Wed Jul 12 03:00:40 EDT 2017

In the News

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Some of Our Members