CEB Service Management Bootcamp


This two-day workshop will help participants build a business-oriented (rather than technology-oriented) service mind-set and develop the skills needed to engage IT peers, end users, and business partners.

Day 1

8:00 a.m.Arrival  
8:30 a.m.Communicating the Value of Service Management
10:30 a.m.Building a Demand-Side View of Service
12:30 p.m.Networking Lunch
2:00 p.m.Building a Business Plan for Service
5:30 p.m.Day Close

Day 2

8:00 a.m.Arrival
8:30 a.m.Problems and Answers Workshop
12:30 p.m.Networking Lunch
2:00 p.m.Building an "Elevator Pitch" for Your Service
4:00 p.m.Event Close

Interested in Learning More?

Find out if CEB Service Management Bootcamp is the right fit for your development needs.