Three participants share about their experience attending CEB Service Management Bootcamp.
Most IT staff don’t have the right mix of skills to fill new service management roles. They may have great technology skills, but they lack communication and change leadership skills. In fact, 84% of service managers fall short in communication and change leadership, skills that are critical for a service manager’s success.
CEB Service Management Bootcamp isn't about ITIL or technical issues. It is the only training available that develops the communication, financial, and relationship management skills that make service managers effective.