Managing Infrastructure Service Demand in the New Work Environment

New Demands on Infrastructure Services

The way people work is changing. Employees are more interdependent, experience more frequent organizational change, demonstrate greater knowledge intensity, and have more technology choices at their fingertips than ever before.  All of these changes occur as businesses seek to drive productivity by 20%.

To meet the demands of this new environment, the best Infrastructure teams are evolving their Infrastructure service management models to align with business needs, rather than technology capabilities.


CEB Infrastructure can help your team prepare to manage Infrastructure service demand in the new work environment in three ways:

Develop critical service manager skills for this new environment

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Build Infrastructure services that align to business demand

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Design Infrastructure service catalogs that are responsive to customer need

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