Webinar Replay

Adaptive Support Planning - IRS Case Study

Business demand for Infrastructure services is growing in volume, diversity, and rate of change, and already threatens Infrastructure’s cost structure and responsiveness. Amidst this change in demand, Infrastructure’s failure to understand the support implications of new system releases impedes its ability to respond to incidents effectively.

This webinar replay provides an overview of the IRS' development of a simulation exercise to ensure input from a broader set of stakeholders and support staff to proactively anticipate potential service disruptions for new system releases. This practice helps to identify and address overlooked service gaps, accelerate user adoption, and improve speed to market of new system releases.

Download the webinar replay on the right to learn more.

CEB Information Technology

CEB's IT Practice identifies the best economic outcome to difficult functional and IT management challenges facing CIOs and senior IT executives.

Our IT insights are vendor independent and sourced from our vast executive network that spans the C-suite. Peer informed and immediately actionable, CEB's solutions help members transform their IT function and elevate corporate performance by becoming not just better IT managers, but also better business leaders.