Business demand for Infrastructure services is growing in volume, diversity, and rate of change, and already threatens Infrastructure’s cost structure and responsiveness. Amidst this change in demand, Infrastructure’s failure to understand the support implications of new system releases impedes its ability to respond to incidents effectively.
This webinar replay provides an overview of the IRS' development of a simulation exercise to ensure input from a broader set of stakeholders and support staff to proactively anticipate potential service disruptions for new system releases. This practice helps to identify and address overlooked service gaps, accelerate user adoption, and improve speed to market of new system releases.
Download the webinar replay on the right to learn more.