CEB TowerGroup™ Retail Banking is a membership for innovative retail banking technology executives who want to optimize the performance of their business. Our analyses and insights are rooted in the challenges our members deem most important and span topics that impact your organization's day to day and longer-term technology initiatives. We use relationships and learnings from the best financial institutions to help you and your team save time and make better decisions.
Our Research Focus
Equipping our members with analyses and actionable advice on the technology topics most important for their business is at the heart of what we do. We don't just point to where you need to go: we provide you with the data, trends, and roadmaps to help you and your team get there. Key topics include:
Customer Management Delivery Channels
Financial Information Security
Industry and Technology Trends
Retail Banking Products
Strategies and IT Investments
Our Latest Research: Streamlining Customer Experiences
As customers migrate away from the branch, the digital experience is the new competitive playing field, and IT is a key influencer in executing on strategy. This year, we're helping retail banking IT leaders learn how to create and maintain an effortless digital experience for their customers.
CEB Retail Banking Leadership Council helps you address the common challenges re-shaping the financial services industry with access to best practice research, a premier peer network, and advisory support.
Speak with our team to learn more.
Research and Insight: Unique research and tools to help business leaders evaluate new issues and challenges
Advisory Support: Personalized expert guidance and project support for pending decisions, new tactics, internal presentations, and other needs
Decision and Diagnostic Tools: Customized, actionable views of the most important performance metrics in your function
Peer Benchmarks: Relevant, quantitative data and analysis to help allocate resources and target areas with the highest impact
Executive Networking: On-request advice, feedback, and perspective from peer interaction with hundreds of leading executives
I used the latest client experience research as a key input into designing our client service strategy. It helped me prioritize our investments in places we know will drive value for our clients."
Head of Wealth Management,
US Regional Bank
With the help of CEB, our firm was able to identify and prioritize multichannel initiatives and arrive at innovative channel solutions quickly."
Hawaii USA Federal Credit Union
- With an Exploding Market for Consumer Loans, Even Goldman Sachs Wants In
Inc., 17 June 2015
- Here's Your Allowance - Go Spend It All at Amazon
Bloomberg Business, 4 June 2015
- Stopping Data Breaches: Whose Job Is It Anyway?
Forbes, 22 May 2015
- The Twentysomething Brothers Behind a $3.6 Billion Payments Company
Inc., 22 April 2015
- Building a Startup, One Loan at a Time
Inc., 22 April 2015
- The Road to Faster Payments: A Banker's Guide
American Banker, 30 March 2015