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Commercial Banking: Two Priorities for 2016
The twin concerns of using data to improve decision-making and reducing the effort customers must expend to use a bank's services are what many commercial banking teams will be asked to work on this year, according to CEB data. 04 Jan 2016
Financial Services: 5 Principles of Digital Process Design
The process of encoding more and more of our lives into bits and bytes is now so widespread that any company providing a digital service can't simply replicate what they offer offline. These five principles are gleaned from a wide variety of senior financial services operations managers. 21 Dec 2015
Retail Banking: Customers Are Less Loyal in the Digital Era
As growing numbers of retail banking customers prefer to use their bank's services via digital channels, its now much easier for them to switch between providers. And this means it takes far less effort to be a "disloyal" customer too. 16 Dec 2015