The New Drivers of Retail Banking Loyalty

Who We Are

We partner with more than 300 financial institutions worldwide through our Leadership Council and CEB Ignition™ Technology Accelerator memberships. Our memberships equip senior executives and their teams with insight and tools to help focus efforts, move quickly, and confidently address emerging business and technology challenges.

Our Offerings

Business Executives

CEB Retail Banking Leadership Council

Membership provides access to best practice research, a premier peer network, and advisory support to help address the common challenges re-shaping the industry.

Members Include Heads of:

  • Retail Banking, Strategy, Branch Sales, Branch Performance Management
  • Retail Marketing, Consumer Marketing
  • Customer Experience, Service, Segment
  • Operations

Areas of Focus Include:

  • Talent and Productivity
  • Multichannel Integration
  • Digital Sales and Service
  • Customer Experience
  • Segment Delivery

Technology Executives

CEB Ignition™ Retail Banking Technology Accelerator

Membership provides access to in-depth analysis and actionable advice on the key dynamics behind technology decisions in the industry.

Members Include Heads of:

  • Retail Banking Technology
  • Information Technology or IT
  • Operations
  • Digital Strategy
  • Payments

Areas of Focus Include:

  • Bank Cards
  • Consumer Lending
  • Emerging Technologies
  • Process and Technology
  • Industry and Technology Trends

"CEB helps the team function more efficiently basically because it's giving them an external perspective on the market."