CEB Retail Banking
Leadership Council

CEB Retail Banking Leadership Council is a membership for innovative retail banking executives who want to optimize the performance of their business. Our research and insights are rooted in the challenges our members deem most important and span topics that impact your organization's day to day as well as longer-term strategic initiatives. We use relationships and learnings from the best financial institutions to help you and your team save time and make better decisions.

Our Research Focus

Equipping our members with strategic guidance and tactical tools on the topics most important for their function is at the heart of what we do. We don't just point to where you need to go: we provide you with a roadmap and a suite of implementation tools to get you and your team there. Key topics include:

Customer Experience and Service

Channel Strategy


Cross Sales and Share of Wallet

Innovation and Trends

Social Media Strategy

Segment Insights and Delivery

Talent and Productivity

How CEB Helps You

The New Drivers of
Retail Banking Loyalty

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Our Current Research:
Disrupting Within the Bank

The challenges of digital disruption have shifted from primarily about where - the channels customers use - to why customers engage with banks.  Devices and information are changing how customers manage their financial lives, creating opportunities for banks to continuously support customer financial management.  

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Align Your Retail Banking
Strategy with Technology

CEB Ignition™ Retail Banking Technology Accelerator provides insights and analyses on the latest in retail banking technology to help executives make strategic IT decisions with confidence.

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Membership Features

Research and Insight: Unique research and tools to help business leaders evaluate new issues and challenges

Proven Best Practices: Tested approaches to solving business challenges from our network of leading companies

Advisory Support: Personalized expert guidance and project support for pending decisions, new tactics, internal presentations, and other needs

Decision and Diagnostic Tools: Customized, actionable views of the most important performance metrics in your function

Peer Benchmarks: Relevant, quantitative data and analysis to help allocate resources and target areas with the highest impact

Executive Networking: On-request advice, feedback, and perspective from peer interaction with hundreds of leading executives

Live and Online Learning Events: A wide variety of events exclusively for senior executives, as well as staff training and skill development opportunities

What Our Members Are Saying

Featured Resources

Related Services

From Our Blogs

Wells Fargo: The Risks of Cross-Selling for Commercial Banking
After all the public recrimination, commercial banking executives need to understand what the Wells Fargo affair means for their cross-selling strategy. There are four places they should start. 21 Oct 2016
Community Banking: If Digital is So Important, Why Are My Teller Lines So Long?
The majority of customers now prefer digital channels but banks must do more than just replicate online what they offer in branch, they should use digital capabilities to offer new kinds of services. 27 Sep 2016
Retail Banking: 3 Myths about Millennial Customers
Despite all that's been written about millennials' "new" approach to life, they are little different from their elders when it comes to what they're looking for from their bank, especially those who are highly educated or already have significant assets of their own. 31 Aug 2016

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Some of Our Members