CEB Retail Banking
Leadership Council

CEB Retail Banking Leadership Council enables innovative retail banking executives to drive the growth and profit of the mass market consumer business line. We develop insights from the world’s best financial institutions to help you and your team save time and make better decisions. As technology increasingly drives business outcomes, we provide the guidance and tools that enable business leaders to drive digital and business strategy.  

Our Research Focus

Equipping our members with strategic guidance and tactical tools on the topics most important for their function is at the heart of what we do. We don't just point to where you need to go: we provide you with a roadmap and a suite of implementation tools to get you and your team there. Key topics include:

Customer Experience and Engagement

Frontline Talent

Technology Capabilities


Distribution Strategy


Product and Service Innovation


How CEB Helps You

The New Drivers of
Retail Banking Loyalty

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Our Current Research


Retail bankers face basic doubts about serving customer interests. The current business model returns too little to both investors and customers. Fortunately, opportunities to help customers stay on track through digitally-enabled products offer banks revenue growth, an alternative to "product push" customer interactions, and increased customer loyalty.

Questions Your Peers Are Asking

  1. How do we best make use of analytics to drive acquisition and growth of customer relationships? 
  2. How do new technologies and disruptive entrants change retail banking strategy and organization?
  3. How can we combat weakening customer loyalty as customers increasingly spread share of wallet with non-traditional providers?
  4. How do we ensure frontline staff activities intended to grow bank revenue align with customer interests? 

Speak with our team to learn more.

Membership Features

Research and Insight: Unique research and tools to help business leaders evaluate new issues and challenges

Proven Best Practices: Tested approaches to solving business challenges from our network of leading companies

Advisory Support: Personalized expert guidance and project support for pending decisions, new tactics, internal presentations, and other needs

Decision and Diagnostic Tools: Customized, actionable views of the most important performance metrics in your function

Peer Benchmarks: Relevant, quantitative data and analysis to help allocate resources and target areas with the highest impact

Executive Networking: On-request advice, feedback, and perspective from peer interaction with hundreds of leading executives

Live and Online Learning Events: A wide variety of events exclusively for senior executives, as well as staff training and skill development opportunities

What Our Members Are Saying

Featured Resources

Related Services

From Our Blogs

Retail Banking: Wells Fargo’s Story Shows How the Industry is Changing
More and more banks are encouraging sales teams to base their entire approach around how to help customers hit their own financial goals. This is much more likely to bring in long-term revenue. Mon Mar 20 04:00:42 EDT 2017
Financial Services Operations: How to Become a More Customer-Centric Function
Banks' operations teams want to put customers at the center of their work in 2017 but, given their limited contact with customers, it's not always apparent how to do so. Three leading firms provide ideas. Tue Feb 28 03:00:00 EST 2017
Commercial Banking: 3 Surprising Facts About Millennial Business Owners
They tend to employ more people than older small business owners and they're less likely to switch suppliers on a whim, but more likely to be swayed by social media marketing. Mon Feb 20 03:00:11 EST 2017

Speak with our team to learn more.

Some of Our Members