CEB Retail Banking Leadership Council is a membership for innovative retail banking executives who want to optimize the performance of their business. Our research and insights are rooted in the challenges our members deem most important and span topics that impact your organization's day to day as well as longer-term strategic initiatives. We use relationships and learnings from the best financial institutions to help you and your team save time and make better decisions.
Our Research Focus
Equipping our members with strategic guidance and tactical tools on the topics most important for their function is at the heart of what we do. We don't just point to where you need to go: we provide you with a roadmap and a suite of implementation tools to get you and your team there. Key topics include:
Customer Experience and Service
Cross Sales and Share of Wallet
Innovation and Trends
Social Media Strategy
Segment Insights and Delivery
Talent and Productivity
Our Current Research:
Disrupting Within the Bank
The challenges of digital disruption have shifted from primarily about where - the channels customers use - to why customers engage with banks. Devices and information are changing how customers manage their financial lives, creating opportunities for banks to continuously support customer financial management.
CEB Ignition™ Retail Banking Technology Accelerator provides insights and analyses on the latest in retail banking technology to help executives make strategic IT decisions with confidence.
Speak with our team to learn more.
Research and Insight: Unique research and tools to help business leaders evaluate new issues and challenges
Proven Best Practices: Tested approaches to solving business challenges from our network of leading companies
Advisory Support: Personalized expert guidance and project support for pending decisions, new tactics, internal presentations, and other needs
Decision and Diagnostic Tools: Customized, actionable views of the most important performance metrics in your function
Peer Benchmarks: Relevant, quantitative data and analysis to help allocate resources and target areas with the highest impact
Executive Networking: On-request advice, feedback, and perspective from peer interaction with hundreds of leading executives
Live and Online Learning Events: A wide variety of events exclusively for senior executives, as well as staff training and skill development opportunities
I used the latest client experience research as a key input into designing our client service strategy. It helped me prioritize our investments in places we know will drive value for our clients."
US Regional Bank
With the help of CEB, our firm was able to identify and prioritize multichannel initiatives and arrive at innovative channel solutions quickly."
Hawaii USA Federal Credit Union