This interview series explores innovative firms, practitioners, and executives in financial services operations globally. Through our interviews with operations innovators, we highlight the most interesting ideas, discussions and concepts. The series features conversations with leading executives at both traditional banks and fintech firms (coming soon).
Rob de Ridder, EVP of Group Operations Danske Bank
In this interview, Rob de Ridder of Danske Bank discusses how rising customer expectations is placing greater pressure on Operations. To overcome current challenges, Mr. de Ridder has worked to institutionalize an end-to-end view of how they deliver to customers and trained staff to use new tools and technology such as robots. He also discusses Danske Bank's approach to innovation, through Project X.
Interview Date: June 2016
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Alistair Currie, Chief Operation OfficerANZ Banking Group
In this interview, Alistair Currie of the ANZ Banking Group explains that in the current resource-constrained environment the need to do more, faster has never been greater. Mr. Currie is using robotic automation to improve the customer experience and turnaround times and is exploring partnerships with fintech firms.
Interview Date: May 2016
Steven Kluss and Jane Stafford, Executive General ManagersSuncorp
In this interview, Steven Kluss and Jane Stafford of Suncorp discuss their massive core systems conversion, including how they secured buy-in and what impact they are already seeing to the business. Learn how the Suncorp Operations team is dealing with constant change, leveraging the value that fintechs bring, and how Operations will look different in the future.