CEB FS Operations
Leadership Council

CEB FS Operations Leadership Council enables innovative operations executives to optimize the performance of and drive efficiency through the function and organization. We develop insights from the world’s best financial institutions to help you and your team save time and make better decisions. As technology increasingly drives business outcomes, we provide the guidance and tools that enable business leaders to drive digital and business strategy.  

Our Research Focus

Equipping our members with strategic guidance and tactical tools on the topics most important for their function is at the heart of what we do. We don't just point to where you need to go: we provide you with a roadmap and a suite of implementation tools to get you and your team there. Key topics include:

Automation and Technology

Operational Efficiency

Talent Management

Customer Service

Process Excellence


How CEB Helps You

2017 CEB Financial Services
Technology Summit

Learn More

Our Current Research


The rise of fintechs and emerging technologies is disrupting financial services. Operations executives must drive positive customer loyalty. To do so, leaders must focus on building customers’ confidence in the firm throughout the customer lifecycle. Teams who successfully build customer confidence will achieve sustainable customer loyalty.

Questions Your Peers Are Asking

  1. Where and how can Operations contribute to building customer loyalty?
  2. How can I build a customer-centric mindset with my staff and wider organization?
  3. How are leading organizations leveraging emerging technologies to enhance the customer experience? 
  4. Which competencies are most important for staff to be successful in a customer-centric function?

Speak with our team to learn more.

Membership Features

Research and Insight: Unique research and tools to help business leaders evaluate new issues and challenges

Proven Best Practices: Tested approaches to solving business challenges from our network of leading companies

Advisory Support: Personalized expert guidance and project support for pending decisions, new tactics, internal presentations, and other needs

Decision and Diagnostic Tools: Customized, actionable views of the most important performance metrics in your function

Peer Benchmarks: Relevant, quantitative data and analysis to help allocate resources and target areas with the highest impact

Executive Networking: On-request advice, feedback, and perspective from peer interaction with hundreds of leading executives

Live and Online Learning Events: A wide variety of events exclusively for senior executives, as well as staff training and skill development opportunities

What Our Members Are Saying

Featured Resources

Related Services

From Our Blogs

Financial Services: Close the Gap Between the Digital Front-End and Manual Back-End
Despite huge investment in digitizing customers' interactions with their bank, behind-the-scenes processes remain largely the same; fintechs will profit from this if banks can't fill this gap. Tue Jan 17 03:00:34 EST 2017
Commercial Banking: 3 Questions You Should Ask all RMs at Interview
Relationship managers who possess three core competencies are much more likely to produce new loans and new fees than their counterparts who don't. These questions will help you find them. Fri Jan 13 03:00:26 EST 2017
Community Banking: Why It’s Time to Start Thinking About Payments
How people pay others for goods and services is changing rapidly; community bankers need to understand these changes and what they should do as a result. Fri Dec 09 03:00:05 EST 2016

Speak with our team to learn more.

Some of Our Members