CEB Commercial Banking Leadership Council enables innovative commercial banking executives to optimize productivity and drive the growth and profit of the small business, business banking and mid-corporate business lines. We develop insights from the world’s best financial institutions to help you and your team save time and make better decisions. As technology increasingly drives business outcomes, we provide the guidance and tools that enable business leaders to drive digital and business strategy.
Our Research Focus
Equipping our members with strategic guidance and tactical tools on the topics most important for their function is at the heart of what we do. We don't just point to where you need to go: we provide you with a roadmap and a suite of implementation tools to get you and your team there. Key topics include:
Technology and Product
Our Current Research
Since the financial crisis, commercial banking executives have compensated for weak growth by improving sales efficiency. But as customer demand changes, it's not enough. Customers now expect competent RMs and digital access, but truly reward banks that can intervene in their buying to teach them about - and deliver - business outcomes.
- What are best practices to make relationship managers' sales interactions more customer-centric and effective?
- How do we balance sales performance with customer interests and regulatory considerations?
- How do I create products that customers truly value, and will pay for?
- Where should I focus onboarding and lending improvements to have the most impact on customer experience, and our efficiency?
Research and Insight: Unique research and tools to help business leaders evaluate new issues and challenges
Proven Best Practices: Tested approaches to solving business challenges from our network of leading companies
Advisory Support: Personalized expert guidance and project support for pending decisions, new tactics, internal presentations, and other needs
Decision and Diagnostic Tools: Customized, actionable views of the most important performance metrics in your function
Peer Benchmarks: Relevant, quantitative data and analysis to help allocate resources and target areas with the highest impact
Executive Networking: On-request advice, feedback, and perspective from peer interaction with hundreds of leading executives
Live and Online Learning Events: A wide variety of events exclusively for senior executives, as well as staff training and skill development opportunities
I used the latest client experience research as a key input into designing our client service strategy. It helped me prioritize our investments in places we know will drive value for our clients."
US Regional Bank
With the help of CEB, our firm was able to identify and prioritize multichannel initiatives and arrive at innovative channel solutions quickly."
Hawaii USA Federal Credit Union