Robotic process automation refers to advanced technologies that can be programmed to perform a series of tasks that previously required human intervention. Sometimes robotic process automation is called smart automation or intelligent automation.
Robotic process automation is commonly used for reporting, accounts payable, customer feedback capture, and sales quote preparation.
Benefits of Robotic Process Automation
Robotic process automation is faster, cheaper, and scalable.
Robotic process automation technology usually costs about one-third of an offshore employee or one-fifth of an onshore employee, and it can work 24/7/365, with no human errors if programmed correctly.
Business analysts just need a clear understanding of process and workflow to program robotic process automation technologies.
Trends in Robotic Process Automation
In April 2015 about 30% of shared services executives responding to a CEB poll indicated they had either implemented a robotic process automation solution or were actively evaluating a robotic process automation solution, and by November 2015 the number had grown to 45%.
CEB Shared Services Leadership Council has really opened our eyes to how far some of the best practices and technology have developed, and new thought as to what a true global multifunctional shared services operation could look like."
Global Strategic Shared Services, Computer Software Company