CEB Shared Services
Leadership Council

CEB Shared Services Leadership Council provides key data, diagnostics, tools, answers, and training to heads of shared services and their teams in an effort to help companies globalize and/or expand operations, maximize cost savings and efficiencies, and drive performance.

Our Research Focus

Equipping our members with strategic guidance and tactical tools on the topics most important for their function is at the heart of what we do. We don't just point to where you need to go: we provide you with a roadmap and a suite of implementation tools to get you and your team there. Key topics include:

Robotic Process Automation

RPA will impact the shared services function. Hear leaders’ perspective on the emerging field and its potential.

From Customer Satisfaction to Customer Commitment

Showcasing the benefits of shared services does not necessarily lead to more customer commitment. What’s more, customer perception of “harms” keeps many shared services executives from supporting the enterprise in the areas they have experience and expertise.

Take Your Function to the Next Level

Use CEB Shared Services IgnitionTM resources to learn where you should be focusing to accelerate your function's improvement.

Speak with our team to learn more.

Membership Features

Research and Insight: Unique research and tools to help business leaders evaluate new issues and challenges

Proven Best Practices: Tested approaches to solving business challenges from our network of leading companies

Advisory Support: Personalized expert guidance and project support for pending decisions, new tactics, internal presentations, and other needs

Decision and Diagnostic Tools: Customized, actionable views of the most important performance metrics in your function

Peer Benchmarks: Relevant, quantitative data and analysis to help allocate resources and target areas with the highest impact

Executive Networking: On-request advice, feedback, and perspective from peer interaction with hundreds of leading executives

Live and Online Learning Events: A wide variety of events exclusively for senior executives, as well as staff training and skill development opportunities

What Our Members Are Saying

Featured Resources

Related Services

From Our Blogs

Corporate Finance: Time to Tear Up Traditional Career Frameworks
Traditional career frameworks showing how an employee can climb the career ladder are not particularly useful any more. Finance teams should give employees the experience they want, rather than just a new title. Mon Jan 23 03:00:43 EST 2017
Shared Services: Why Customer Resistance Is Holding You Back
Employees are often wary of using their company's shared services function. This needs to change because customer resistance makes it much harder for shared services teams to accomplish anything. Fri Jan 20 03:00:36 EST 2017
Accounting & Reporting: How to Produce the Low Effort Close
The demands on companies' accounting teams to move from closing the books to producing reports quickly and accurately has risen to unsustainable levels. But, as 30 heads of accounting discussed recently, there are ways to reduce the tension. Wed Jan 18 03:00:29 EST 2017

Speak with our team to learn more.

Some of Our Members