CEB's Sales & Service offerings deliver insights that upend conventional wisdom and change the way executives address long-standing and emerging business challenges. With our guidance, tools and training, sales and customer service/support leaders drive excellence in their organizations.

Featured Insights

2015 CEB Sales and Marketing Summit

Join us at the 2015 CEB Sales and Marketing Summit and be a part of a powerful network that crosses the sales and marketing divide.

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Effortless Experience Solutions for Talent Management

Improve the quality of your service experience by hiring for, developing, and reinforcing the service skills proven to reduce customer effort.

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Get Your Pitch Perfect

Learn why commercial leaders are turning to video technology to reinforce sales skills and scale behavior change like never before.

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The Challenger Sale - German Edition

CEB's international besteller on how to win in today's challenging sales environment is now available in German.

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Coaching at Blue Cross Blue Shield | Webinar Replay

Hear the VP of Operational Strategy and Performance at Blue Cross Blue Shield of North Carolina share how better coaching helped improve the performance of his contact center.

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The Employee Performance Paradox

Competing priorities make it hard to achieve breakthrough performance.

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Are You a Consensus Builder?

Take our short quiz to find out whether you're taking the right steps to build consensus, and download a copy of our article from the latest issue of Harvard Business Review.

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25 Essential Contact Center Activities

The new Customer Contact Activity Map outlines what's essential for running an effective contact center.

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CEB Sales and Marketing Summit

Join over 900 of your peers at the 2015 Summit; featuring a variety of presentations, breakouts, and networking sessions, aimed at giving you new insight on how to solve your specific challenges.

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Key Imperatives for 2015

Drive business impact by improving functional effectiveness, redefining leadership, and transforming organizational culture.

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Dismantling the Sales Machine

Learn how to win in today's new selling environment.

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The Challenger Sale

Our best-selling book reveals the sales approach that consistently wins in today's world of empowered customers.

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