CEB's Sales & Service offerings deliver insights that upend conventional wisdom and change the way executives address long-standing and emerging business challenges. With our guidance, tools and training, sales and customer service/support leaders drive excellence in their organizations.

Featured Insights

Best Of 2015 CEB Sales and Marketing Summit

Register today for the “Best of Summit” webinar series, highlighting some of the top-rated sessions from this years 2015 CEB Sales and Marketing Summit.

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Join CEB at The Art of Sales

Join CEB in Toronto and Vancouver for The Art of Sales, a unique one-day conference featuring five internationally renowned visionaries, including our own Brent Adamson, co-author of The Challenger Customer.

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Special Report: The Challenger Customer

How can sales and marketing teams overcome the key challenge of B2B selling today? New research featured in the September issue of B2B Marketing magazine.

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Accelerating Corporate Clock Speed

Why Faster, Better Technology Drives Business Agility

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Order Your Copy Today: The Challenger Customer

Being a Challenger seller isn't enough. Your success or failure also depends on who you Challenge.

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Effortless Experience Solutions for Talent Management

Improve the quality of your service experience by hiring for, developing, and reinforcing the service skills proven to reduce customer effort.

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Get Your Pitch Perfect

Learn why commercial leaders are turning to video technology to reinforce sales skills and scale behavior change like never before.

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The Challenger Sale - German Edition

CEB's international besteller on how to win in today's challenging sales environment is now available in German.

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Coaching at Blue Cross Blue Shield | Webinar Replay

Hear the VP of Operational Strategy and Performance at Blue Cross Blue Shield of North Carolina share how better coaching helped improve the performance of his contact center.

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Are You a Consensus Builder?

Take our short quiz to find out whether you're taking the right steps to build consensus, and download a copy of our article from the latest issue of Harvard Business Review.

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25 Essential Contact Center Activities

The new Customer Contact Activity Map outlines what's essential for running an effective contact center.

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Key Imperatives for 2015

Drive business impact by improving functional effectiveness, redefining leadership, and transforming organizational culture.

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Dismantling the Sales Machine

Learn how to win in today's new selling environment.

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The Challenger Sale

Our best-selling book reveals the sales approach that consistently wins in today's world of empowered customers.

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