CEB TowerGroup™ Retail Banking is a membership for innovative retail banking technology executives who want to optimize the performance of their business. Our analyses and insights are rooted in the challenges our members deem most important and span topics that impact your organization's day to day and longer-term technology initiatives. We use relationships and learnings from the best financial institutions to help you and your team save time and make better decisions.

Our Research Focus

Equipping our members with analyses and actionable advice on the technology topics most important for their business is at the heart of what we do. We don't just point to where you need to go: we provide you with the data, trends, and roadmaps to help you and your team get there. Key topics include:

  • Bank Cards
  • Consumer Lending
  • Customer Management Delivery Channels
  • Emerging Technologies
  • Financial Information Security
  • Industry and Technology Trends
  • Retail Banking Products
  • Strategies and IT Investments

Our Latest Research: Streamlining Customer Experiences

As customers migrate away from the branch, the digital experience is the new competitive playing field, and IT is a key influencer in executing on strategy. This year, we're helping retail banking IT leaders learn how to create and maintain an effortless digital experience for their customers.

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Speak with our team to learn more.

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Membership Features

Research and Insight: Unique research and tools to help business leaders evaluate new issues and challenges

Advisory Support: Personalized expert guidance and project support for pending decisions, new tactics, internal presentations, and other needs

Decision and Diagnostic Tools: Customized, actionable views of the most important performance metrics in your function

Peer Benchmarks: Relevant, quantitative data and analysis to help allocate resources and target areas with the highest impact

Executive Networking: On-request advice, feedback, and perspective from peer interaction with hundreds of leading executives

Featured Resources

2016 CEB Financial Services Technology Summit

Join financial services strategy and technology executives next April in Boston to discuss what loyalty means in the digital era and how to leverage technology to earn deep relationships.

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The New Drivers of Retail Banking Loyalty

In a digital world, building customer loyalty requires many banks to rethink their sales, marketing, and technology strategies.

Here's How

Apple Pay: Twitter Chat Highlights

We recently hosted our quarterly Twitter Chat series on the impact of Apple Pay. Review the highlights of the event and explore additional related resources.

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Infographic: Gift Cards Spending and Trends

CEB TowerGroup's eighth annual gift card report details the maturation of gift cards and explains how the product reflects some of the challenges and opportunities of the broader card industry.

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Key Imperatives for 2015

Drive business impact by improving sales and advisor performance, redefining the customer experience, and transforming operations.

Download Key Imperatives

Some of Our Members