Nick Toman, co-author of “The Effortless Experience“, is the Sales practice leader at CEB. He oversees all global research and product development efforts, serving more than 800 sales teams around the world.
He is also a coauthor (with Brent Adamson, Matthew Dixon, and Pat Spenner) of The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results.
For the past decade, Nick has conducted numerous studies in the space of customer service and sales effectiveness and presented these findings to business leaders and management teams around the globe. Nick’s expertise spans a variety of topics including talent management, customer experience management, sales and service operations, sales enablement and organizational culture. Nick is a frequent contributor to the Harvard Business Review.