Carol Shin is a consultant for CEB Customer Contact Talent Solutions. Since joining CEB, Carol has focused her research on talent management and customer effort. She currently works with the Talent team to develop new products and manage engagements to train and upskill frontline reps and supervisors.
Prior to joining CEB, Carol did research at Yale University in behavioral economics. She has an MBA from the Yale School of Management and degrees in economics and psychology from George Mason University. In her spare time, she enjoys training for local races, participating in cycling events, and volunteering at animal shelters.