Chris is an Associate Director with the Customer Contact Council of the CEB.
In his role, Chris advises senior executives & their teams from the UK, European and South African regions, for both B2C and B2B organisations. He provides advice for executives in the Customer Contact Council across a number of critical decision areas, including: customer experience, talent development, multi-channel strategy and customer loyalty.
Chris joined the CEB in 2006, starting on the CCC research team leading the Annual Operational Cost, Productivity and Quality Benchmarking before moving to Sales Product Support in the London office and now as an Executive Advisor for EMEA. Prior to CEB, he worked in the call centre industry for a large payroll & HR outsourcing company in the hardware & software support centre and in their Workforce Management Reporting areas.
Chris received a Bachelor of Arts from the Colorado College and a Masters in Business Information Systems from the Rochester Institute of Technology. Chris lives in London, UK.