Airplane on Ground

Customer Support

We Are Here to Help

To contact our customer service teams, please call our international number on +44 207 022 8999. Alternatively, please select your region below to see the contact information for your country.

North America

  • Talent Assessment (formerly SHL) Support:
    • Call Talent Assessment Support for questions about taking an assessment, technical guidance, training, or managing a project.
    • You may also contact us via our online forms for candidates and clients, or visit our extensive online support site, available in 10 languages.
  • Member Support Center: Use this customer support line for technical service issues and questions about Leadership Councils and other subscription services from CEB.
  • CEB Distributor: Contact your local CEB distributor for client and customer support. CEB Distributors support countries marked by an asterisk (*).

United States

Talent Assessment Support
+1-800-899-7451
(Mon-Fri, 8am-8pm Eastern Time)
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm Eastern Time)
CEB.Support@cebglobal.com

Brainbench Customers Only
+1-347-293-1676
(Mon-Fri, 8am-8pm Eastern Time)

Metrics that Matter Support
+1-800-561-3341
(Mon-Fri, 7am-7pm Eastern Time)
MTMsolutions@cebglobal.com

Canada (English)

Talent Assessment Support
+1-800-899-7451
(Mon-Fri, 8am-8pm Eastern Time)
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

Europe

  • Talent Assessment (formerly SHL) Support:
    • Call Talent Assessment Support for questions about taking an assessment, technical guidance, training, or managing a project.
    • You may also contact us via our online forms for candidates and clients, or visit our extensive online support site, available in 10 languages.
  • Member Support Center: Use this customer support line for technical service issues and questions about Leadership Councils and other subscription services from CEB.
  • CEB Distributor: Contact your local CEB distributor for client and customer support. CEB Distributors support countries marked by an asterisk (*).

United Kingdom

Talent Assessment Support
UK Local Rate: +44 (0) 3301003435
Hours: Mon-Fri, 0800-1800
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

Belgium

Talent Assessment Support
Toll Free: 080049683
Hours: Mon-Fri, 0830-1800
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

Czech Republic

ITO United Change
CEB Distributor
Phone: 00 420 605 971 376
office.praha@united-change.com
shlczech.cz

Denmark

Talent Assessment Support
Toll Free: +45 (0) 80889791
Hours: Mon-Fri, 0830-1700
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

Finland

Talent Assessment Support
Toll Free: +358 (0) 0800919639
Hours: Mon-Fri, 0900-1700
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

France

Talent Assessment Support
Toll Free: +33 (0) 805101686
Hours: Mon-Fri, 0830-1800
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

Germany

Talent Assessment Support
Toll Free: +49 (0) 8006647991
Hours: Mon-Fri, 0830-1800
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

Hungary

SHL Hungary
CEB Distributor
Phone: +36 23 703 002
support@shl.hu
shl.hu

Ireland

Talent Assessment Support
Toll Free: 1800947745
Hours: Mon-Fri, 0800-1800
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

Italy

Talent Assessment Support
Toll Free: +39 (0) 800976020
Hours: Mon-Fri, 0830-1800
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

Kazakhstan

SHL Kazakhstan
CEB Distributor
Phone: +7-727-334-10-05
            +7-727-334-10-06
shl@shl.kz
shl.ru

Netherlands

Talent Assessment Support
Toll Free: +31 (0) 8000203243
Hours: Mon-Fri, 0830-1800
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

Norway

Talent Assessment Support
Toll Free: +47 (0) 80011925
Hours: Mon-Fri, 0830-1700
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

Poland

SHL Polska
CEB Distributor
Phone: (+48) 22 509 50 20
shlpolska@shl.com.pl
shlpolska.pl / shl.com.pl 

Portugal

SHL Portugal 
CEB Distributor
Phone: +351 217 813 949
shl@shlportugal.pt
shl.pt

Romania

42 Organisational Assessment
CEB Distributor
Phone: +40 371 171 413
info@shl.ro
shl.ro

Russia

SHL Russia
CEB Distributor

Moscow Office:
Phone: +7 (499) 488-80-93
+7 (499) 488-80-94
shl@shl.ru
shl.ru

St Petersburg Office:
Phone: +7 (812) 332-17-28
shl_spb@shl.ru
shl.ru

Serbia

42 Organisational Assessment
CEB Distributor
Phone: +40 371 171 413
info@shl.ro
shl.ro

Slovakia

ITO United Change
CEB Distributor
Phone: +420 605 971 376
office.praha@united-change.com
shlczech.cz

Spain

PE Spain
CEB Distributor
Phone: +34 902 998 534
info.spain@shlgroup.com
mmf@people-experts.com
info@people-experts.com
people-experts.com

Sweden

Talent Assessment Support
Toll Free: +46 (0) 200896825
Hours: Mon-Fri, 0830-1700
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

Switzerland

Talent Assessment Support
Toll Free: 0800-001668
Hours: Mon-Fri, 0830-1800
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

Turkey

SHL Turkey
CEB Distributor
Phone: +90 216 385 55 33
info@shl.com.tr 

Ukraine

SHL Ukraine
CEB Distributor
Phone: +38 044 383 6770
ukraine@shl.com.ua
shl.com.ua

Middle East & Africa

  • Talent Assessment (formerly SHL) Support:
    • Call Talent Assessment Support for questions about taking an assessment, technical guidance, training, or managing a project.
    • You may also contact us via our online forms for candidates and clients, or visit our extensive online support site, available in 10 languages.
  • Member Support Center: Use this customer support line for technical service issues and questions about Leadership Councils and other subscription services from CEB.
  • CEB Distributor: Contact your local CEB distributor for client and customer support. CEB Distributors support countries marked by an asterisk (*).

Bahrain

Talent Assessment Support
Local Number: 16568389
Hours: Mon-Fri, 0830-1800
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

Dubai

Talent Assessment Support
Toll Free: 8000440581
Hours: Mon-Fri, 0830-1800
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

Egypt

Talent Assessment Support
Toll Free: 08000009094
Hours: Mon-Fri, 0830-1800
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

Jordan

Talent Assessment Support
Toll Free: 80022086
Hours: Mon-Fri, 0830-1800
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

Oman

Talent Assessment Support
Toll Free: 80077214
Hours: Mon-Fri, 0830-1800
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

Qatar

Talent Assessment Support
Toll Free: 800100522
Hours: Mon-Fri, 0830-1800
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

Saudi Arabia

Talent Assessment Support
Toll Free: 8008500153*
Hours: Mon-Fri, 0830-1800
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

*This number may not work if you are calling from a STC number, please call our international number or contact us via the Help site.

South Africa

Talent Assessment Support
Toll Free: 0800999914
Hours: Mon-Fri, 0900-1700
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

Asia-Pacific

  • Talent Assessment (formerly SHL) Support:
    • Call Talent Assessment Support for questions about taking an assessment, technical guidance, training, or managing a project.
    • You may also contact us via our online forms for candidates and clients, or visit our extensive online support site, available in 10 languages.
  • Member Support Center: Use this customer support line for technical service issues and questions about Leadership Councils and other subscription services from CEB.
  • CEB Distributor: Contact your local CEB distributor for client and customer support. CEB Distributors support countries marked by an asterisk (*).

Australia

Talent Assessment Support
Toll Free: +61 (0) 1800091846
Local Sydney Number: 290371650
Hours: Mon-Fri, 0830-1800
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

China

Talent Assessment Support
China National Rate: +86 (0) 4001 208840
Hours: Mon-Fri, 0830-1800
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

Hong Kong

Talent Assessment Support
Toll Free: 800966235
Local HK Number: 85258080421
Hours: Mon-Fri, 0830-1800
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

India

Talent Assessment Support
Toll Free: +08001007444
Local Mumbai Number: 40929209
Hours: Mon-Fri, 0830-2200
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

Indonesia

SHL Indonesia
CEB Distributor
Phone: +62 21 5154131
            +62 21 7202277
info.indonesia@shl.co.id
shl.co.id

Japan

SHL Japan 
CEB Distributor
Phone: +813 5909 7207
global@shl.co.jp
www.shl.co.jp

The Philippines

Assessment Analytics
CEB Distributor
Phone: +632 8466773
inquiry@assessmentanalytics.com
assessmentanalytics.com 

New Zealand

Talent Assessment Support
Toll Free: 800 452 214
Hours: Mon-Fri, 0830-1800
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

Singapore

Talent Assessment Support
Toll Free: 8004411352
Hours: Mon-Fri, 0830-1800
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com