Airplane on Ground

Customer Support

We Are Here to Help

To contact our customer service teams, please select your region below to see the contact information for your country.

North America

  • Talent Assessment (formerly SHL) Support:
    • Call Talent Assessment Support for questions about taking an assessment, technical guidance, training, or managing a project.
    • You may also contact us via our online forms for candidates and clients, or visit our extensive online support site, available in 10 languages.
  • Member Support Center: Use this customer support line for technical service issues and questions about Leadership Councils and other subscription services from CEB.
  • CEB Distributor: Contact your local CEB distributor for client and customer support. CEB Distributors support countries marked by an asterisk (*).

United States

Talent Assessment Support
+1-800-899-7451
(Mon-Fri, 8am-8pm Eastern Time)
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm Eastern Time)
CEB.Support@cebglobal.com

Brainbench Customers Only
+1-347-293-1676
(Mon-Fri, 8am-8pm Eastern Time)

Metrics that Matter Support
+1-800-561-3341
(Mon-Fri, 7am-7pm Eastern Time)
MTMsolutions@cebglobal.com

Canada (English)

Talent Assessment Support
+1-800-899-7451
(Mon-Fri, 8am-8pm Eastern Time)
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

Europe

  • Talent Assessment (formerly SHL) Support:
    • Call Talent Assessment Support for questions about taking an assessment, technical guidance, training, or managing a project.
    • You may also contact us via our online forms for candidates and clients, or visit our extensive online support site, available in 10 languages.
  • Member Support Center: Use this customer support line for technical service issues and questions about Leadership Councils and other subscription services from CEB.
  • CEB Distributor: Contact your local CEB distributor for client and customer support. CEB Distributors support countries marked by an asterisk (*).

United Kingdom

Talent Assessment Support
UK Local Rate: +44 (0) 3301003435
Hours: Mon-Fri, 0800-1800
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

Belgium

Talent Assessment Support
Toll Free: 080049683
Hours: Mon-Fri, 0830-1800
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

Czech Republic

ITO United Change
CEB Distributor
Phone: 00 420 605 971 376
office.praha@united-change.com
shlczech.cz

Denmark

Talent Assessment Support
Toll Free: +45 (0) 80889791
Hours: Mon-Fri, 0830-1700
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

Finland

Talent Assessment Support
Toll Free: +358 (0) 0800919639
Hours: Mon-Fri, 0900-1700
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

France

Talent Assessment Support
Toll Free: +33 (0) 805101686
Hours: Mon-Fri, 0830-1800
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

Germany

Talent Assessment Support
Toll Free: +49 (0) 8006647991
Hours: Mon-Fri, 0830-1800
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

Hungary

SHL Hungary
CEB Distributor
Phone: 0036 23 703 002
support@shl.hu
shl.hu

Ireland

Talent Assessment Support
Toll Free: 1800947745
Hours: Mon-Fri, 0800-1800
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

Italy

Talent Assessment Support
Toll Free: +39 (0) 800976020
Hours: Mon-Fri, 0830-1800
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

Kazakhstan

SHL Kazakhstan
CEB Distributor
Phone: +7-727-334-10-05
            +7-727-334-10-06
shl@shl.kz
shl.ru

Netherlands

Talent Assessment Support
Toll Free: +31 (0) 8000203243
Hours: Mon-Fri, 0830-1800
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

Norway

Talent Assessment Support
Toll Free: +47 (0) 80011925
Hours: Mon-Fri, 0830-1700
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

Poland

SHL Polska
CEB Distributor
Phone: (+48) 22 509 50 20
shlpolska@shl.com.pl
shlpolska.pl / shl.com.pl 

Portugal

SHL Portugal 
CEB Distributor
Phone: 00351 217 813 949
shl@shlportugal.pt
shl.pt

Romania

42 Organisational Assessment
CEB Distributor
Phone: 004 021 230 4599
info@shl.ro
shl.ro

Russia

SHL Russia
CEB Distributor

Moscow Office:
Phone: +7 (499) 488-80-93
+7 (499) 488-80-94
shl@shl.ru
shl.ru

St Petersburg Office:
Phone: +7 (812) 332-17-28
shl_spb@shl.ru
shl.ru

Serbia

42 Organisational Assessment
CEB Distributor
Phone: 004 021 230 4599
info@shl.ro
shl.ro

Slovakia

ITO United Change
CEB Distributor
Phone: 00 420 605 971 376
office.praha@united-change.com
shlczech.cz

Spain

PE Spain
CEB Distributor
Phone: +34 902 998 534
info.spain@shlgroup.com
mmf@people-experts.com
info@people-experts.com
people-experts.com

Sweden

Talent Assessment Support
Toll Free: +46 (0) 200896825
Hours: Mon-Fri, 0830-1700
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

Switzerland

Talent Assessment Support
Toll Free: 0800-001668
Hours: Mon-Fri, 0830-1800
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

Turkey

SHL Turkey
CEB Distributor
Phone: +90 216 385 55 33
info@shl.com.tr 

Ukraine

SHL Ukraine
CEB Distributor
Phone: +38-044-390-67-50
             +38-044-391-39-50
shl_spb@shl.ru
shl.ru

Middle East & Africa

  • Talent Assessment (formerly SHL) Support:
    • Call Talent Assessment Support for questions about taking an assessment, technical guidance, training, or managing a project.
    • You may also contact us via our online forms for candidates and clients, or visit our extensive online support site, available in 10 languages.
  • Member Support Center: Use this customer support line for technical service issues and questions about Leadership Councils and other subscription services from CEB.
  • CEB Distributor: Contact your local CEB distributor for client and customer support. CEB Distributors support countries marked by an asterisk (*).

Bahrain

Talent Assessment Support
Local Number: 16568389
Hours: Mon-Fri, 0830-1800
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

Dubai

Talent Assessment Support
Toll Free: 8000440581
Hours: Mon-Fri, 0830-1800
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

Egypt

Talent Assessment Support
Toll Free: 08000009094
Hours: Mon-Fri, 0830-1800
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

Jordan

Talent Assessment Support
Toll Free: 80022086
Hours: Mon-Fri, 0830-1800
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

Oman

Talent Assessment Support
Toll Free: 80077214
Hours: Mon-Fri, 0830-1800
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

Qatar

Talent Assessment Support
Toll Free: 800100522
Hours: Mon-Fri, 0830-1800
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

Saudi Arabia

Talent Assessment Support
Toll Free: 8008500153*
Hours: Mon-Fri, 0830-1800
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

*This number may not work if you are calling from a STC number, please call our international number or contact us via the Help site.

South Africa

Talent Assessment Support
Toll Free: 0800999914
Hours: Mon-Fri, 0900-1700
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

Asia-Pacific

  • Talent Assessment (formerly SHL) Support:
    • Call Talent Assessment Support for questions about taking an assessment, technical guidance, training, or managing a project.
    • You may also contact us via our online forms for candidates and clients, or visit our extensive online support site, available in 10 languages.
  • Member Support Center: Use this customer support line for technical service issues and questions about Leadership Councils and other subscription services from CEB.
  • CEB Distributor: Contact your local CEB distributor for client and customer support. CEB Distributors support countries marked by an asterisk (*).

Australia

Talent Assessment Support
Toll Free: +61 (0) 1800091846
Local Sydney Number: 290371650
Hours: Mon-Fri, 0830-1800
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

China

Talent Assessment Support
China National Rate: +86 (0) 4001 208840
Hours: Mon-Fri, 0830-1800
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

Hong Kong

Talent Assessment Support
Toll Free: 800966235
Local HK Number: 85258080421
Hours: Mon-Fri, 0830-1800
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

India

Talent Assessment Support
Toll Free: 0008001007444
Local Mumbai Number: 40929209
Hours: Mon-Fri, 0830-2200
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

Indonesia

SHL Indonesia
CEB Distributor
Phone: +62 21 5154131
            +62 21 7202277
info.indonesia@shl.co.id
shl.co.id

Japan

SHL Japan 
CEB Distributor
Phone: 00813 5909 7207
global@shl.co.jp
www.shl.co.jp

The Philippines

Assessment Analytics
CEB Distributor
Phone: +632 8466773
inquiry@assessmentanalytics.com
assessmentanalytics.com 

New Zealand

Talent Assessment Support
Toll Free: 800 452 214
Hours: Mon-Fri, 0830-1800
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com

Singapore

Talent Assessment Support
Toll Free: 8004411352
Hours: Mon-Fri, 0830-1800
Visit our Support Site

Member Support Center
+1-866-913-2632
(Mon-Fri, 7am-7pm US Eastern Time)
CEB.Support@cebglobal.com