What do future leaders look like? New research featured in The Sunday Times.
Effortless Experience Solutions for Talent Management
Improve the quality of your service experience by hiring for, developing, and reinforcing the service skills proven to reduce customer effort.
Coaching at Blue Cross Blue Shield | Webinar Replay
Hear the VP of Operational Strategy and Performance at Blue Cross Blue Shield of North Carolina share how better coaching helped improve the performance of his contact center.
The Challenger Sale - German Edition
CEB's international besteller on how to win in today's challenging sales environment is now available in German.
Are You a Consensus Builder?
Take our short quiz to find out whether you're taking the right steps to build consensus, and download a copy of our article from the latest issue of Harvard Business Review.
The Employee Performance Paradox
Competing priorities make it hard to achieve breakthrough performance.
25 Essential Contact Center Activities
The new Customer Contact Activity Map outlines what's essential for running an effective contact center.
Best of the 2014 CEB Sales and Marketing Summit
Missed this year's Summit? Access webinar replays highlighting popular content from the three-day event for B2B sales and marketing leaders.
The Hidden Cost of a Failed Manager
The cost of a single failed sales manager can be as high as $4 million. This includes all the direct and indirect costs of lost productivity, poor team engagement, and lackluster customer experience, not to mention recruitment, salary, and training. Find out how to avoid this common mistake and properly equip your sales managers for success.
The Effortless Experience
Our new book reveals that most customers don't want to be dazzled; they want an effortless experience.
Dismantling the Sales Machine
Learn how to win in today's new selling environment.
The Challenger Sale
Our best-selling book reveals the sales approach that consistently wins in today's world of empowered customers.
CEB's Sales & Service offerings deliver insights that upend conventional wisdom and change the way executives address long-standing and emerging business challenges. With our guidance, tools and training, sales and customer service/support leaders drive excellence in their organizations.